IBS Journal December 2017
49
On the move B
Mark Riggs has joined the company as its first chief customer officer (CCO) to help scale the customer success function, foster long-term customer relationships and maximise customers’ lifetime value with Coupa. With more than 25 years of experience, Riggs worked as the chief customer officer and general manager for Bazaarvoice during a period of rapid revenue growth and was also part of the team that led the company through its initial public offering (IPO). At Coupa, Riggs will champion, orchestrate, and advance the customer experience across Coupa’s ever-more-complex range of customer interactions. His role will include evangelising customer-centric initiatives and strategy and also creating and driving experiences that best deliver value for customers and partners while differentiating Coupa.
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Integral financial technology partner to foreign exchange participants, has announced the appointment of Vikas Srivastava as Chief Revenue Officer with responsibility for growing company revenues across all client segments including banks, brokers, and asset managers.
In this newly created role, Vikas will manage sales, business development and solutions to ensure that Integral continues its singular focus of helping its customers outperform their competition in foreign exchange markets.
“Vikas has been a leader, partner and client of Integral for 20 years,” said Harpal Sandhu, Integral founder and CEO. “His ability to understand industry nuances and solve customer problems is unmatched. I am delighted to welcome Vikas into a new leadership role at this exciting time for our company.”
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Srivastava brings 30 years of deep and diverse industry experience in investment management, trading, sales, product development, and technology to his new position. He joined Integral in 2010 as the Global Head of Business Development responsible for strategic partner relationships and product innovation. Srivastava has also overseen Integral’s regulatory initiatives related to the Dodd-Frank Wall Street Reform and most recently MiFID II.
Srivastava holds an MBA degree from Tulane University, MS degree from Southern Illinois University, and a B. Tech from Indian Institute of Technology.
Mike Camerling, AEVI’s former Director Marketplace, has been appointed president and managing director AEVI taking leadership of AEVI with immediate effect.
“Nelson Holzner has decided to leave the company to pursue an external opportunity and we wish him well with his new venture”, explains Reinhard Rabenstein, Chief Technology Officer Solutions, Diebold Nixdorf and Chairman of the AEVI Advisory Board. “We thank Nelson for his contributions and look forward to Mike leading our next exciting growth phase.”
Combining a wealth of experience in both retail and payments, Mike is keen to get going in his new role. “AEVI has
developed fantastic propositions for acquirers globally. We now have to focus on helping customers to determine and implement their new strategy, using value-added apps and services and upgrading their payments infrastructure. It is an exciting new world and I could not wish for a better team to support this” says Mike Camerling, President and Managing Director at AEVI.
AEVI’s vision is a truly open ecosystem where banks and acquirers can choose any combination of value added apps, services and payment solutions suitable for their customers without being locked into a single vendor or device.
Allowing for a new, more granular, approach to the merchant base through tailored services, will drive innovation and improve the loyalty and stickiness between the bank and their merchants.
During recent months AEVI has announced key global partnerships and established a strong presence in the Americas.
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