        me. Find a “Pull” buddy or form a “Pull” group. Practice it with your buddy or group using some recent frustrating events for role-playing sessions. Contact me if you want  guarantee is that if you learn this process and integrate it into your everyday life, you will dramatically reduce both yours and others frustration index and improve your outcomes.


To make this process work, you will need to change your underlying assumption about the “other.” The other may be unaware about some rule and is (usually) not irrational, uneducated, or sick. They are making the best choices from those of which they are aware. Your job is to enlarge their awareness and let them have your way by running 


There is wide and deep pool of leadership concepts, tools and techniques out there. Besides the Perry stuff, here is your beginning Leadership Library.


The 7 Habits of Highly Effective People, Covey. An oldy but goody.


One Page Summary Step 4 - REPEAT STEPS 1 THRU 3:


Until you get permission to problem solve.  


 


 Is there anything else about this situation that trou- 


 Would you be open to hearing what it looks from 


Step 5 - STEER:


  to give them the gospel according to you.


   - sions


i.  ii. 


    - tions. What might be some options we could con- 


Follow this recipe and you will start to see your outcomes improve.


DAN HANEY is the principal shareholder in Haney Accountants, Inc., a California CPA licensed corpo- ration and the Managing Member of the CiD Con- sortium, LLC, an HOA Community Management Company. His firms have been providing virtual con- trollership, management, HR, and leadership coaching services to HOAs for over 41 years. He can be reached


at 888.786.6000 x325 or dw@haneyinc.com. Email him your questions and he will get to as many as he can. If you have ideas about future commentary on this subject or others, contact him.


 23 Principle Centered Leadership, Covey. His follow up book.


Getting to Yes. Negotiating Agreement Without Giving In, 


The Five Dysfunctions of a Team, Lencioni. Best articulation of the problem and cure I have seen.


The Advantage. Why Organizational Health Trumps Everything Else in Business, Lencioni. Forget mission vision. These concepts and techniques change the game. Crucial Conversations. Patterson, Grenny, etc. Perry on steroids.


Finally, web search “Problem Resolution Templates.” Find one that works for you. After you get permission to solve the problem, master and use a proven technique. When you master these words of wisdom, get back to me and I will get you the upper division stuff.


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