BUSINESS MATTERS
means whereby the competent person can share in the experiences of others. It is quite often the case in the less formal gatherings that anecdotal evidence can provide guidance on a good, or bad, means of approaching a problem.
Developing personal qualities The issue of developing any employee’s personal qualities is most often addressed across an organisation through the human resources department. This can be achieved through a number of means, but the most common is by encouragement through effective personal appraisal systems. The appraisal should stress the
Retaining talented employees For any business owner, employee retention is an important topic to consider. Implementing policies that are designed to improve retention can include training and development schemes. Creating clear policies on how your company will develop an individual’s skills can generate long-term commitment and motivate your employees to reach new goals and milestones. Communication can be an effective
tool to boost retention. You can improve morale within your team and encourage them to stay. Poor communication within your team can lead to disengaged staff and potentially an increase in misconduct cases. To avoid insubordination or misconduct you can create open honest communication channels between you and your team to bring forward any grievances they have. Using employee assistance programmes
(EAP) can help retain staff, reduce absences and increase productivity. As they are able to offer employees independent and confidential advice about aspects of their work and personal life.
Retaining Competence The main barriers to retaining competence are lack of practice and changing circumstances, for example, the introduction of new technology.
Developing knowledge Knowledge may be refreshed or increased by attending training courses or workshops. Other sources of increasing knowledge include conferences and
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seminars. These can be variable in their relevance to the competent person and so need careful selection. Whatever the content, it is likely to assist the competent person by virtue of the contacts made and the ability to discuss issues with other people. Practitioners may wish to keep up to
date with developments in legislation and case law by reading industry-approved publications. Another way of refreshing and increasing knowledge is attending branch meetings of a professional body relevant to the competent person’s tasks.
Developing experience Events where a number of practitioners meet together, such as conferences, seminars, and branch meetings can be useful. These gatherings provide a
positive and highlight the negative. An effective appraisal can be a very efficient means of enhancing personal qualities. However, a poor appraisal can severely damage and disempower a competent person. Again, enabling the competent person to gain an insight into the way that others achieve similar tasks by comparison with colleagues and peers at events is particularly useful.
Get in touch As a member of the Welding World Association, you can benefit from the award-winning advice from Croner. Croner’s service supports you
with any HR issues, giving you commercially focused advice to help you grow your business. Call today on 0844 561 8133
quoting your CGL membership number for free expert advice.
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