66 | TRADE NEWS
CLIA’s Annual River Conference Concludes in Hungary
CRUISE Lines International Association (CLIA) UK & Ireland hosted its annual river conference, RiverView, with almost 400 agents in attendance. The event concluded on Monday (March 10)
in
Budapest, which was the venue in 2022. Attendees were given the opportunity to attend business sessions, a networking trade fair and breakout sessions, local excursions and ship visits. They were also hosted onboard for both nights of the conference, on a selection of river cruise ships: • AmaWaterways, AmaSonata • Scenic, Scenic Opal • TUI River Cruises, TUI Skyla • VIVA Cruises, VIVA TWO • Riviera Travel, William Wordsworth During the event, CLIA announced that a new dedicated ‘River Cruise Day’ will take place on April 3, 2025. A series of tailored assets, information and webinars, plus a
EASYJET holidays has been named as Reader
for
Experience by the Good Housekeeping Institute.
The accreditation is the result of Good Housekeeping readers sharing their experiences with easyJet holidays, providing feedback on every step of the customer journey when booking and travelling on an easyJet holidays package. This included reasons for
new online learning module, will be made available to agents to help them increase their knowledge and promote the sector. Further information, including how to get involved, will be shared over the next few weeks.
CLIA is encouraging river operators to post tailored promotions and offers via its trade Facebook group to mark the day. In addition, CLIA will use the day to launch details for the next cohort of frontline agents to join its River Cruise Champion Programme. The six-month ‘hybrid learning’ programme will include a mix of classroom training, plus monthly webinars and digital catchups, and start in November. It will lead to a graduation ceremony and special certification that officially recognises participants as ‘River Cruise Champions’. a networking trade fair, ‘Sailaway’ party and ship visits.
Customer
choosing easyJet holidays, the booking experience, range of products available, flights, transfers and hotel, and customer service.
Highlights of the survey revealed that Good Housekeeping readers recognised easyJet holidays for its value for money and unbeatable prices, ATOL protection, and varied range of destinations and hotels on offer. Stuart Wright, Customer Director at
www.nitravelnews.com
New York City Tourism & Conventions Showcase All Things ‘Big Apple’ to NI Travel Trade
April/May 2025
RateHawk and Hays Travel Independence Group
Launch New Partnership Hays Travel IG.
RATEHAWK has launched a partnership with Hays Travel Independence Group (IG). This collaboration expands accommodation offerings available to over 120 members of
NEW York City Tourism & Conventions, along with 10 members and its airline partner United Airlines hosted a sales mission in Belfast on April 8th. The event included a delicious lunch and informative presentation at the Merchant hotel.
easyJet Holidays Recommended by Good Housekeeping Institute Recommended
easyJet holidays, said: “We’re committed to providing the best holidays at prices that can’t be beaten, so we’re delighted to have received the prestigious Good Housekeeping Reader Recommended stamp of approval for Customer Experience. “We look forward to taking more holidaymakers on brilliant getaways to Europe’s most loved destinations this summer and beyond.”
Through this partnership, Hays Travel IG members will gain access to RateHawk’s global inventory of over 2.6 million accommodation options, including hotels, apartments, and villas in over 220 countries. Chantal Tomlinson, Head of Business Development at RateHawk in the UK & Ireland region, commented: “This partnership marks a significant milestone in our commitment to support independent travel professionals. Combining forces with Hays Travel Independence Group, we offer their members a user- friendly platform, competitive pricing, and an extensive array of accommodations. We also place a strong emphasis on flexibility, recognising its critical importance, particularly for small and medium-sized businesses. We believe that our approach will empower travel agents to develop their business and deliver exceptional service in the UK dynamic marketplace.” Harriet Thompson, Head of Hays Travel Independence Group, added:
“Our mission is to blend large-scale support
to independent travel agents while allowing them to maintain their unique identities. We believe this partnership with RateHawk will enable our members to maximise their sales and run highly profitable agencies with the freedom to control their operations.”
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