Sales Training at TransNational Payments


Sales training is crucial to the success of your sales team – it is extremely important to make the right training investments, as a trained sales team generates new opportunity. With TransNational Payments’ current sales training platform, the sales team is constantly dialed in and enabled to share knowledge, as well as learn best practices and reach goals – with collaboration and coaching at the core of the platform. The sales representatives are able to learn by doing and sharing what works with their peers.


SOCIALIZING TransNational Payments leverages a tool that crowd-sources content, information, deal wins, pitches and more to streamline and support team collaboration, more effective coaching,


higher quota attainment and ongoing training. New sales team members live within this tool for the first 30 days. • Onboarding: New hire learning paths are prescriptive, structured, role based, and visually inviting – with gamification and social learning.


• Training: Customize micro- courses related to merchant services – delivered via video, slides, role plays and exercises for self-paced and team knowledge reinforcement.


• Certification: Ensure more deal wins with employee-created certifications, which are used to develop, test and practice skills while sharing feedback amongst peers. Certifications are efficient, effective and fun.


• Testing: Learning paths have built-in knowledge checks with customized questions and answers to improve knowledge retention – accessible from any device, including mobile devices. • Calendar: Content and scheduled training are calendarized for sequenced ongoing learning, with automated reminders and progress completion.


SHARING Technology is always at sales teams’ fingertips as videos, sales guides, demos and announcements are shared via the sales training platform. Deal wins are extremely motivating and a simple way for sales representatives to share their successes of the day with one another – with just the tap of a button on their cell phone. In addition to the sales training platform, TransNational Payments has an entire sales operations team dedicated to helping support their sales team.


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Beverly Crow, TNP training


coordinator, describes her time with the company, “I’ve been working here for nearly seven years and it’s honestly been the best years of my work life. There is something so incredible about being excited to come in to work every day. “I started here as a sales


representative – just needing any type of job to provide for my son. Initially, I thought this would be a temporary solution until I found something more in line with my passions and talents. However, I quickly realized that I had found a new home away from home here with my TNP family. Within six months I moved from sales to operations and started lining up a strong career path that has now taken me to a level where I can help develop other employees and help them find their place here as well.”


PERSONAL DEVELOPMENT TransNational Payments trains for their employees’ success in life, not just in business – truly investing in their employees’ personal development. Hans Doebel, director of operations, started working with TransNational Payments in inside sales back in 2005, with what he had thought was going to be a temporary job while he searched for something better. “I really grew to enjoy the people I worked with, but quickly realized I was not cut out for sales. I think management realized this as well, but took interest in me enough to see that my qualities would fit better in the operations side of the company. I moved over to work in customer service. Thirteen years (and several position changes) later I’m now the director of operations, thanks to hard work and TransNational Payments leadership’s belief and investment in my personal development. “I’ve seen a lot of growth and changes throughout the years, but the company’s integrity and family- style culture have always remained strong.” 


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