he was an insurance adjuster. When he asked the adjuster what his name was, he got a rude reply that started with the letter F. He took his pictures and left. He sold his pictures to many press organizations with the caption “Unnamed Insurance Adjuster Showing the TSB (me) the Cause of the Accident.” Needless to say my headquarters was not happy with that as, technically, only I should’ve been working to determine cause. If you want to see the power of the media, go to YouTube and search for “United Breaks Guitars.” This resulted in the CEO of a major airline apologizing to the world for not paying for the repair of a guitar they broke.
I strongly suggest you help the media do their job by having a prepared dossier with a clear picture of the incident aircraft ready, with lots of positive info of it and the company.
Chapter Seven should consist of the forms to be used to record information of every call, etc.
Finally, the COVID-19 response illustrates an ERP that was not prepared for what occurred. There was insufficient equipment and lack of decision making to “nip it in the bud”. It also saw a company that failed to stop the spread by requiring its employees to work if they wanted to get paid.
At least I hope we will learn from our mistakes.
Gordon Dupont worked as a special programs coordinator for Transport Canada from March 1993 to August 1999. Prior to working for Transport, Dupont worked for seven years as a technical investigator for the Canadian Aviation Safety Board (later to become the Canadian Transportation Safety
Board). He saw firsthand the tragic results of maintenance and human error. Dupont has been an aircraft maintenance engineer and commercial pilot in Canada, the United States and Australia. He is the past president and founding member of the Pacific Aircraft Maintenance Engineers Association. He is a founding member and a board member of the Maintenance and Ramp Safety Society (MARSS). Dupont, who is often called “The Father of the Dirty Dozen,” has provided human factors training around the world. He retired from Transport Canada in 1999 and is now a private consultant. Visit
www.system-safety. com for more information.
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