THE HUMAN ERROR
Class W – Weather related. (eg. hangar flooded, earthquake wind causing significant damage)
Class X – A class to be added in the unlikely event of an epidemic, pandemic or the like. While not an acute emergency, it is a problem that, if well thought out beforehand, can make a huge difference.
Chapter One should spell out the Why and How the manual will be managed (ie. importance of correct company response, annual review, etc.).
Chapter Two should cover, in detail, what each class is and the appropriate response to it.
Chapter Three outlines the headquarter’s responsibilities.
Chapter Four outlines the site responsibilities of the company.
Chapter Five provides guidance for the Accountable Executive’s responsibilities.
Chapter Six deals with how to deal with the media. Here is where I’d like to offer advice from a many times bitten hand. For example, we had a single pilot aircraft fatal on a small island accessible only by a small ferry (October 2017 issue of D.O.M. – Seven years of TSB Investigation Part 2, Accident # 5). The aircraft had struck trees on the top of a small hill that we accessed by a hike and up a ladder in pouring rain. An insurance adjuster was with me and we began to document the wreckage, hoping to get it done before dark. Suddenly,
a head popped up at the top of the ladder. I informed the person that this was a restricted area as the tape at the bottom of the ladder indicated. He explained that he was a news reporter and just wanted to take a few pictures and get a story. I was legally required to provide access and provide the facts as I knew them. First I asked for his reporter identification, which he had left back in his office. Being very miserable, wet and cold, I informed him I could not help him and to stay behind the access tape. He disappeared only to show up three hours later with his identification. He wanted me to hold a wrench over the wreckage for a picture, but that was not in the deal. He asked who the other investigator was and I explained
In the right hands, it will start a revolution.
Call 404-768-9090 or visit
www.precisionaviationgroup.com.
Avionics Hydraulics
Accessories Instruments Wheels & Brakes
18
DOMmagazine.com | may 2020
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