etc. They then require a class of emergency that will dictate the degree of response. Next, it has to spell out who will be doing what and what manpower will be required. Through all this, to what degree does or can the company continue to operate? Finally, to what degree of newsworthiness will the incident generate and who will be the point of contact? The answers to all this must be put in a simple context that will work if the time comes. As an old saying goes, “There is more than one way to skin a cat.” (This phrase is thought to originate in the Arab world centuries ago, but its meaning is clear.) The following templete is one we have developed and assisted others with. 1. The manual should be in a red 3-ring binder. This makes it easy to find and red helps highlight its importance.
2. An Amendment page will be needed somewhere with amendment number, change made, date entered and by whom.
3. Next comes the first page of “Emergency Contact Numbers” on a separate pink page that makes it easy to find and will be the most changed page in the manual. It will usually start with the Accountable Executive’s (AE) name and contact numbers. It will have a column to the right of each name that will list the classes of emergency he/she would be contacted for (usually all for the AE). At the bottom of the list will be the NTSB (or your country equivalent), the applicable regulatory body, police, airport authority, etc.
4. Next is where the fun begins — determining the classes of emergency and what needs to be done for each.
We use Class A - Aircraft destroyed and/or loss of life. Followed by the likelihood of news coverage in brackets. I include the media, because I had to deal with them for seven years at any accident of interest to them.
Class B – Major Accident = serious damage or injury Class C – Minor injuries and/or damage to aircraft Class D – Missing aircraft Class E – Environmental damage Class F – Fire with damage over xxx dollars
Class O – Other. The catch all for any occurrence likely to damage reputation. (eg. drunk passenger starts a fight in flight)
Class P – Police involved occurrence. This could include a terrorism threat.
Class R – Reportable incident to NTSB
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