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NEWS ROUND-UP IN THE PICTURE: Now it’s Personal


Homeworkers donned their glad-rags and put their best foot forward to represent Midcounties Co-operative Travel in a digital recruitment campaign. Seven members of the co-operative’s Personal Travel


Agents division went in front of the lens to share their experiences of working for the brand as part of a bid to attract ‘homeworkers of the highest calibre’. Newcomers Clare Gilliver and Paul Arthurs spoke


out teir firt yer orin or te ony ile ne u e Clre oe te fleiility te role allows working parents. Jan Buchan and Stephanie Purshouse also


discussed how working for Personal Travel Agents differed from their careers on the high street and from other homeworking companies.


Cruise Nation recruits for call centre in Newcastle


Samantha Mayling editorial@travelweekly.co.uk


Welsh cruise agency Cruise Nation is to expand into the northeast of England and open a call centre in Newcastle.


Owner and managing director


Phil Evans has begun recruiting for six sales agents to staff the city centre premises, which is due to open in January and could accommodate up to 18 employees. The Swansea head office has  members of staff in its call centre but Evans said he wanted to tap into the workforce of experienced agents in the north. Commercial director Andrea


Kendal lives in Newcastle and works in the Swansea office from onday to Thursday, and from home on riday. When the new office opens, she will work there on Fridays. Evans said: “We want people


with travel experience, and who can hit the ground running in January. “Agents need knowledge of


all the cruise lines as well as the £40k


Agent income touted as ‘achievable’ for staff in new call centre


PHIL EVANS: ‘Agents need knowledge of all the cruise lines’


systems, so experience is essential. “I think we’ll be one of the top


payers in the industry up there – about £40,000 a year is achievable.” He said Cruise Nation had been “inundated” with calls during the peak booking period last year, including one half-hour period on December 28 which saw 1,000 calls made to the agency. Cruise Nation has seen more bookings coming from the north and Scotland, and its technology means calls from those regions


12travelweekly.co.uk29 November 2018


can be directed to the new office in Newcastle. Its call centre agents can also deal with bookings via email and online live chat. Evans said he would prefer to open a call centre than recruit more homeworkers as there is a team spirit in the Swansea office which he hopes can be replicated in the northeast. “Our staff wear a red uniform,


that I designed, and we are very much a team – we all interact and are on the same wavelength,” he said. “It’s an exciting time for us and we foresee that there will be huge demand.”


Launched in 2009, the agency is a member of Hays Travel.


I DO: Gift box with ticket presents


Travel Designers unveils gift list service for wedding couples


Travel Designers will start a free, personalised gift list service in January.


The south London-based


agency said it had been looking for ways to differentiate itself from competitors and to offer “old-fashioned service”. The gift list service is available


for brides and grooms booking weddings and honeymoons with Travel Designers and its sister brand Honeymoon Designers, as well as for clients seeking holidays to celebrate anniversaries and landmark birthdays. Clients can have personalised A6-sized gift list cards made with a picture and a message, along with a web address to the gift list page. Guests can contribute anything


that can be booked by Travel Designers, from spa treatments and excursions to helicopter rides.


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