Hints of positivity among the challenges A NOTE FROM THE EDITOR
Anyone thinking the reopening of borders would be a seamless process was always likely to be disappointed, and the situation in some parts of Europe this week highlighted again how tricky it will be to navigate a path out of the pandemic (page 5). Yet despite the challenges posed by the ever-shifting sands of country-
specific restrictions and lockdowns, there is still a feeling within the trade that consumer confidence is holding (page 4). As we have seen over the past 21 months, it doesn’t take much to derail
progress, but reports from operators and agents alike suggest that forward bookings are finally getting back to – and in some cases exceeding – pre-pandemic levels.
There is still a long way to go before a semblance of normality returns, with agents battling not just with restrictions in destinations but also with issues including inconsistent recognition of vaccines and constantly changing entry requirements. But as the cautious reopening of Australia’s border and the gradual easing of entry rules
elsewhere demonstrates, there is a growing desire to get the world moving again (page 6). As always, Travel Weekly will be doing its utmost to keep you abreast of developments and will also continue to support readers with the best commentary and analysis of the outlook for the industry. One of the key components of those efforts will be the 10th Travel Weekly Insight Annual Report, which will be published in partnership with Deloitte next month. To register your interest in attending the launch event and receiving a copy, visit
travelweekly.co.uk/insight21launch.
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS
Agencies report strong November sales 4 Courts defends government’s approach 4 Airline leaders call for day-two test end 5 Australia visas; Europe trips cancelled 6 Cruise sales; grant complaint; Dobson 8 Special Reports
your stories
Rachel Houghton-Mort describes setting up her own homeworking business in the midst of the pandemic page 24
Launch: MSC Seashore, Bahamas 10
Conference: Leaders of Luxury, London 12 comment
Steve Endacott: Widen carbon debate 14
NEWS YOU CAN USE Classic Collection, Flybe, easyJet
17
Intrepid, Elegant Resorts, DSD, Sandals 18 Cunard, Riviera, Azamara, Amadeus 20
THE QUEEN’S AWARDS FOR ENTERPRISE:
INTERNATIONAL TRADE 2020
FRONT COVER AND PAGE 3: Shutterstock/ Nokuro, Marrilena, Ink Drop; Conrad Schutt; Disneyland Paris/Valentin Desjardins
travelweekly.co.uk
FRONTLINE Your Stories Rachel Houghton-Mort on establishing Aspire Travel 24
agent diary David Walker: Unrealistic expectations 25
FOLLOW US: @travelweekly
WHAT LUCY DID THIS WEEK
OMet with the new director of the Spanish Tourist Office ahead of the destination’s lead sponsorship of the inaugural Travel Weekly Sustainability Summit this week.
OThrew a farewell party for T
ravel
Weekly’s features & supplements editor Katie McGonagle who’s leaving to take up her first editorship!
OPlayed hockey at the weekend – first time I’ve picked up a stick in 15 years. Loved it!
Inspiring Agents
Four to sample Inspiretec’s CRM system 26 competitions Gran Canaria, Dubai, Barbados Get Social
28 Sector ‘needs new blood’, Hays, Jet2 31
DESTINATIONS Theme parks & Attractions Disneyland Paris: Mickey and co bring festive cheer and entertainment to the Paris theme park
32
short breaks Croatia: 48 hours in Rijeka – the must-see sights and places to eat in the European Capital of Culture 2020 37
Northern Lights: Pete Lawrence, Omega 42
BUSINESS NEWS Brexit blamed for seasonal job losses 46 Tourism ‘fastest-growing sector in UK’ 46 Barclays virtual seminar: Hays, Lewis 47 Airlines’ focus now emissions not Covid 48
travelweeklyuk @travelweeklyuk 25 NOVEMBER 2021 3
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