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Meet our four Inspiring


Travel Weekly kicked off its search for four Inspiring Agents in March and now they are ready to be introduced to our readers. The agents are all being supported to integrate


Inspiretec’s new Customer Relationship Management (CRM) technology, which they will get free use of for 12 months. During that time, Travel Weekly will track their progress


Diane Coleman MANAGER, TICKETS TRAVEL Bexley, Kent


Diane has been in travel for nearly four decades, beginning her career at Tickets Travel while doing a degree course. She left for a period to run another independent agency but returned to become a partner with her former boss at Tickets Travel. Today, just two people work in the high


street agency plus one from home. Prior to Covid, the business had two shops and employed six people. The agency was due to celebrate its 40th


birthday in May but put plans on hold due to Covid. Coleman says Tickets Travel held its most successful travel show ever just before the pandemic, recalling:


“There was a great turnout, we did some great bookings and then spent ages undoing them all. It’s been pretty tough the last 18 months, but things are starting to pick up.” Tickets Travel is building up to going back to opening 9am to 5pm Monday to Friday in the new year and plans to offer appointment-only bookings on Saturdays. Coleman says the firm currently has no CRM in the business, meaning it operates “completely manually”. She says: “Hopefully,


the new system will make us more efficient, cut down on paper usage and enable us to follow up things without so much effort. Sometimes we get too busy and forget to follow up enquiries or don’t have time.”


Hopefully, the system will enable us to follow up things without so much effort


Conor Campbell DIRECTOR, TRAVEL INSPIRED Crieff, Perthshire


Conor has been in the industry for just four years, having set up as a homeworker with Independent Travel Experts, part of The Travel Network Group.


He focused on generating leads online,


particularly Instagram and Facebook, but in October 2020 took the plunge and opened his first shop, Travel Inspired, with fellow homeworker Stephen Dennis. The store is a member of Protected Trust Services and aimed to recruit staff made redundant during the Covid crisis. Prior to becoming a homeworker, Conor worked for


Tui and has been booking holidays for family and friends since he was 16. Travel Inspired currently uses a booking system which


Conor says offers some CRM services but he admits the agency does not use them to their full potential.


“I’m really excited about this new system and


interested to see how it can help us push our business and see where it can take us,” he says. “I understand how important these systems


are. I know for a fact that if we use these features, our relationships with our clients will be better than they are right now, which is not to say they aren’t good, but there’s always potential for them to be better. “As a business we want to use every tool we have, and this looks like a great one. The more information you’ve got on your clients, the better the experience you can give them.”


I know if we use these features, our relationships with clients will be better


26 25 NOVEMBER 2021 travelweekly.co.uk


with updates about how the technology is helping them to improve their processes and, ultimately, sell more holidays. Our four agents come from across the UK, boast various levels of technology experience and represent a range of business models, from high street to online, homeworking and call centre. Here, we ask them about their businesses and what they hope to learn as one of our Inspiring Agents.


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