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INSIDE THIS


WEEK Contents


NEWS Hot Stories


Trade urged to keep up fake claims fight; Agents angry at CAA claim form delay; Hays Travel to open in WHSmith stores; Tui rebrands 600 Thomson stores; ‘Demand a cut in Atol bonding costs’


WIN!


Round-up Miles Morgan in Scotland; McAuley switch 08 Celebrity Edge to sail in Europe in 2019 12


A cruise with Regent Seven Seas Cruises to the Caribbean page 40


Conference reports Abta’s Travel Convention, the Azores Broadway Travel Conference, Rhodes


14 20


Elite Travel Group Conference, Majorca 22 Talk Back


25 Failed airlines, fake claims, Pittordis, Jet2


NEWS YOU CAN USE Product Titan, Cox & Kings, Santa trips 29


Operator Ramblers, Gold Medal, Railtrail 30 Cruise Royal, Celebrity, Ponant, Carnival 32 Hotel Ikos Resorts, Beachcomber, Meliá 34


FRONTLINE Comment Debbie Marshall, Silver Travel 36


A Day With… Direct Travel, Sheffield Mystery Shopper Poole, Dorset


DESTINATIONS


Cruise Christmas: Selling festive river cruises


46


Expedition: New luxury ships enter market 55 South Pacific: Cruise around the islands


61


FRONT COVER Trafalgar hosts agents at Abta’s Travel Convention


in the Azores PHOTO: ARIF GARDNER


UK & Ireland 10 of the Best: UK romantic hideaways Toddler breaks: Keep tots entertained


BUSINESS Back pages Travolution Summit 2017


64 69


WHAT


LUCY DID THISWEEK


Oct 19 78 1


2 3


38 44


Lucy Huxley Editor-in-chief @Lucy_Huxley


Stepped in for Abta’s Travel Convention moderator, ITV royal editor Chris Ship, when he lost his voice in the Azores last week.


Caught up with Celebrity president and chief executive Lisa Lutoff-Perlo and team at their latest reveal for new ship Celebrity Edge.


Cobbled together a pretty nifty dragon-rider outfit for my daughter for Viking Day at school – in about two hours.


19 October 2017 travelweekly.co.uk 3 04


A NOTE FROM THE EDITOR Working in travel is privilege T


here are many reasons why readers of Travel Weekly are privileged to be working in one of the most rewarding and fun industries there is. Last week’s Travel Convention in the Azores was the


latest reminder, offering enlightening business sessions and networking opportunities while showcasing a beautiful destination that many might not otherwise experience. Admittedly, when Abta announced the Portuguese islands in the middle of the Atlantic as this year’s host, many travel execs will have surreptitiously turned to Google to find out exactly where they would be going. But those who joined trips around the destination, including whale watching and cycling through its stunning volcanic scenery, came back absolutely wowed. Amid the recent setbacks to befall the industry – from hurricanes to the Monarch collapse – it’s great to see it still has the ability to inspire even the most-seasoned travellers. Sometimes it can be easy to become complacent, which


is why it’s great to be reminded how fortunate we are by people with experiences of other industries – as Travel Convention moderator Chris Ship and former Monarch sales director Gary Anslow did on travelweekly.co.uk this week. The travel industry’s ability to work hard and play hard,


to come together in a crisis, to challenge the authorities and to compete feverishly while also co-operating to achieve mutual goals is, in their view, unique. It’s something we’ll also be reminded of


this week as 27 competing suppliers come together at the inaugural Association of Touring & Adventure Suppliers Conference to once again celebrate the potential of this amazing industry.


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