Pandemic’s human impact still immense A NOTE FROM THE EDITOR
The return of Travel Weekly’s Future of Travel Spring Forum at Google’s London office last week was a fantastic chance to hear from an array of experts and assess the outlook for the industry. But it also offered a timely reminder of the human impact of the pandemic on the travel trade and corrected any misapprehension that the road to recovery will be straightforward purely because customer demand has returned. The cost-of-living crisis clearly presents a major hurdle, with the question being when, not if, it impacts that resurgent demand (page 4). There are also many immediate issues facing agents, who are dealing with an increased administrative burden and more-demanding customers, all while managing relations with suppliers who themselves are often
battling to resource increasingly complex and fluid operations (page 5). I wrote recently in this column of the need to work in partnership to overcome these challenges,
inspired by an open letter to the trade from Travel Village Group chief Phil Nuttall. And it was Phil who made this point again in a typically candid, and sometimes emotional, appearance at the Future of Travel event (page 4). A year on from the reopening of international travel under the traffic light system, it is clear there is still a long way to go before the industry can truly feel the lights are all green. And as Advantage boss Julia Lo Bue-Said told delegates, it is essential that all businesses in the supply chain have lines of communication open so these issues can be discussed and resolved for the benefit of all.
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS COVER photo
Travel Village Group’s Phil Nuttall on stage at T
ravel Weekly’s Future of Travel Spring Forum page 4
Photo: Sarah Lucy Brown
Tui reports strong demand for summer 4 Nuttall creates support team for agency 4 Agents call for ‘normal’ booking terms 5 Ex-UK cruise demand; Clia Conference 6 ‘Unlock’ apprenticeships; Spain curbs 8 comment
Giles Hawke: Set workplaces outdated 12
NEWS YOU CAN USE Product NetTours, Explore, Mercury, ANA Chillimix promotes range to trade Fred Olsen, SeaDream, Silversea
FRONTLINE agent diary
THE QUEEN’S AWARDS FOR ENTERPRISE:
INTERNATIONAL TRADE 2020
FRONT COVER AND THIS PAGE: Shutterstock/Ian Woolcock, Syda Productions, Makasana; Steve Dunlop;
nehmzow.de
travelweekly.co.uk
Kim Kent: Tech issues delaying bookings 24 Your Stories Married agents Emma and Gary Fitzgibbon
close-up Travel Village, Jet2, Vision Cruise, NJT 26
FOLLOW US: @travelweekly 25
WHAT LUCY DID THIS WEEK
OWas delighted to welcome travel executives back to Google’s HQ for our Future of Travel Spring Forum to discuss the outlook for the sector.
OHad a great evening out with Cosmos at Monopoly Lifesized. We got ridiculously competitive – and won!
OEmbarked on the six-week emotional rollercoaster that is being a parent of a child sitting GCSEs. Wishing my son all the luck in the world.
competitions
Greece, Disney Dream, Copenhagen 28 Get Social Financial support, Sri Lanka, wait times 31
destinations
UK & Ireland Cornwall: Stretch out and discover the joys of yoga, coastal walks and more on an Intrepid Retreat 32
17 18 20
Cliveden: Postcard from Berkshire hotel 37 active & adventure holidays Lake Constance: Fly in an airship, go paddleboarding or just explore the shore of this scenic body of water 38
Football Breaks: Camps and matches 43
BUSINESS NEWS Abta Travel Law Seminar
›UK and EU package rules ‘to diverge’ 46 ›CAA’s plans ‘could be unworkable’ 47 ›Flexible booking terms ‘must be clear’ 47 ›Mason questions new CMA powers 48
travelweeklyuk @travelweeklyuk 19 MAY 2022 3
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