INSIDE THIS
WEEK Contents
NEWS Hot Stories
Agencies rebuff ‘bleak’ high street study; MoJ to cap legal fees for sickness claims; Industry ‘at risk of Russian cyberattacks’; Scottish agents ‘hit most by BA’s fee’; PTD threatens to increase holiday costs
WIN!
A Just for Tots break at any one of Butlin’s three resorts page 34
Round-up Marella godmothers; Cook pilot; movers 08 De Vial runs for FHA; Getabed; QE2
10
Special Reports Rifai and Pickett to enter Hall of Fame 12 Clia Asia River Cruise Forum, Vietnam
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Carnival and Clia host agents on Horizon 16 Talk Back
19 Prestwick,
Jet2.com, cruise support, Ellis
NEWS YOU CAN USE Product BA, Super Break, Inghams
04 21
Operator Shearings, Mark Warner, Gold 22 Medal, Rocky Mountaineer, Travelsphere
Cruise Saga, Oceania, Marella, Fred Olsen 26
FRONTLINE Comment Steve Dunne: social media
Day in the Life Zebulon Fastabend
A NOTE FROM THE EDITOR Don’t believe the doom… I
centres with potential to deliver good business and the right demographic mix for his restaurants. Last week, the headlines were once again heralding the
death of the high street – with travel agencies leading the footrace to catch up with the dodo. But our enquiries this week told a different story: not one of doom and gloom, but of businesses making smart strategic decisions to fine-tune their retail estates and identify where they were likely to perform best (page 4). Others also highlighted how travel agents come in many
forms, including homeworker, call centre worker and online, which the research did not extend to. Only a fool would suggest the high street will ever
28 30
Spotlight Jet2holidays fam to Hard Rock 38 Mystery Shopper Call centres: Dubai test 40
DESTINATIONS
FRONT COVER Roxanne Howard, Kuoni; Angela Waite, APT; Amy Wright, Select Travel; Denise Hodgson, Travel the World2; Luke Nguyen, APT ambassador; and Andy Harmer, Clia UK & Ireland
Canada Toronto: Discover Ontario’s capital city 43 Rockies Alternatives: Rail, hiking, wildlife 48
Malta Sports: Running, cycling, hiking, diving 52 BUSINESS
Round-up IAG/Norwegian, Delta, Ryanair 63 Protection Airline Insolvency Review 64
Apr 19 WHAT
LUCY DID THISWEEK
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regain its previous position of dominance, as customers embrace the wealth of research and booking options open to them – both high and low-tech. But the evidence we found suggests that a well-thought-out commercial strategy can still include bricks and mortar – providing the product, the price, the service and the location are right. So-called bucket shops selling point-to-point flights are struggling, and it is the closure of these, alongside Thomas Cook’s consolidation, that is likely to be skewing the figures. But for good agents thinking strategically and creatively, the high street’s future isn’t necessarily as bleak as some headlines may have you believe.
was sitting in a newly-opened independent restaurant recently, and got chatting to the manager about his ambitious expansion plans. When I asked about his strategy for picking locations, he said it was quite simple: keep an eye on where Waitrose was planning to open, and scope out the available options. Cheeky, of course. But also a clever way to identify town
Lucy Huxley Editor-in-chief @Lucy_Huxley
Enjoyed a whistlestop tour of Singapore, including drinks 57 floors up at the Marina Bay Sands and a trishaw ride around the city.
Packed my presenting and running shoes for Clia’s conference on Carnival Horizon, where I’ll be moderating and running for charity.
Had to help my son revise ‘adolesence and reproduction’ for a biology test at school... awkward!
19 April 2018
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