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FRONTLINE


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Cook: ‘Kick in teeth for ex-staff’


Story: Thomas Cook OTA granted Atol licence Bringing Cook back is a kick in the teeth for all us former long-serving staff. I won’t be supporting this, and think it’s terrible they’ve been allowed to use the name. Nicola Arthur


You cannot keep a good name down. I used to be so proud to work for Thomas Cook before it became all about directional selling. I hope they go back to Cook’s roots and focus on quality holidays and great service. If they do, it will grow quickly. Sharon Louise Wade


@themrswords Swords Travel The gorgeous new @ikosresorts Andalusia


2020 GET SOCIAL: Email letters to editorial@travelweekly.co.uk. Please write ‘Get Social’ in the subject line. DEADLINE: Midday Monday. All


correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments taken from travelweekly.co.uk and facebook.com/travelweeklyuk


GET SOCIAL: travelweekly.co.uk @travelweekly travelweeklyuk @travelweeklyuk 17 SEPTEMBER 2020 27


Story: Travel Counsellors starts consultation with 100 staff I’m so sad for all of the staff involved, but I promise you, we will work so hard to try get you back. Tracy Foley


The best of your letters, comments and social media this week Support: Follow NZ’s example


Comment: ‘Rishi Sunak, we need your support before it’s too late’ In New Zealand, the government has introduced financial support for travel agents by covering, to some degree, the refunded commissions that agents have had to make for cancelled bookings. This has kept some cashflow available to pay staff both to administer these refunds or give out credit notes to get rebookings and thus some future income. [Doing this in the UK] would help agents who have salaried staff as well as self- employed agents who are currently just hung out to dry. James Hill, GoCruise


Catherine Leech @catherineleech 101 Holidays Arrived in #Jersey yesterday. Mandatory free Covid-19 test on arrival – (negative) results through 26hrs later. Seriously impressive effort by all involved. It’s good for public health and good for tourism. Win Win. Bravo.


right for our customers Story: Dnata Travel would not have taken July bookings had it known of corridor changes I agree that we have a business decision to make on whether, what and when to sell; once we have made that decision, we have to take ownership of it. What we must not do is penalise customers for us making a bad decision. That would be the worst possible message to give customers at this or any other time. Richard Dixon, Holidaysplease


Kirstie Allsopp @KirstieMAllsopp TV presenter Yes, I do think it’s OK to have a ‘holiday’ in a ‘pandemic’ because there’s a holiday industry which employs hundreds of thousands of hard-working, tax-paying people – and livelihoods matter.


Bookings: We must do


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