MYSTERY SHOPPER WIN MY BOOKING
BEXHILL-ON-SEA
WANTED: Fourteen friends – five couples and four singles – are looking for a self-catering villa holiday to somewhere sunny next summer, with flights and car hire. BUDGET: £750 per person
WINNING AGENT
SENIOR TRAVEL CONSULTANT KAREN SWANN
‘ VERDICT
Premier Travel’s greater range of options saw it pip Dreamtime Travel, despite a long wait while Tui’s agent looked further afield.
Villa enquiries are rare but it’s
important to listen to exactly what the customer wants as groups have lots of
different requests and you have to get them into the budget.
Premier Travel 8 WESTERN ROAD
The shop was clean and had bespoke window displays. The only agent
acknowledged me as I walked in, despite dealing with another customer. After a lengthy wait, the friendly agent turned her attention to me. I was offered three quotes through James Villa Holidays:
Villa Casa Marron, in Menorca, for £710, including four hire cars; Villa Vieira, in the Algarve, for £581, plus £200 per car; and Villa Casa Salsa, on the Costa Brava, for £654. Prices were based on September departures with flights from Gatwick,
although I was also shown more expensive options in June. The agent offered a
range of holidays, and knew individual properties, not just the destinations.
87%
THIS WEEK’S WINNER
SCORING SYSTEM
10% Appearance/first impressions
25% Customer service
25% Advice and product knowledge
25% Holiday details 15% Overall experience
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
82%
Dreamtime Travel 20 WESTERN ROAD
The window displays were attractive.
The staff weren’t in uniform, so I wasn’t sure who was an agent until I was
acknowledged. I was offered a wide range of options through James Villa Holidays, including Villa Casa Marron, in Menorca, for £537 for a September 19 departure, or £591 on May 1, including flights from
Gatwick. I was also offered car hire. The agent suggested that September was a better time to visit Menorca than May.
76% Tui 1 WESTERN ROAD
The window display enticed me to enter. I was acknowledged immediately, and the agent said Florida was the only
realistic option. The agent quoted £777 for a week at Storey Lakes Resort in
Kissimmee, from Tui’s Villa Collection brochure, departing October 2. I was also quoted £769 for the same week in
May. They were good quotes but I would have liked more options. Car hire was mentioned, but not quoted.
32
travelweekly.co.uk 16 August 2018
WIN!
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