TECHKICKSTART in association with
WIN YOUR AGENCY A TECH REVAMP
Travel Weekly has teamed up with Vertical Systems to offer one lucky agency business the chance to have a tech MOT. Imagine being able to answer the telephone
with your customer’s name and their booking history before you even pick up the receiver. Or know what is selling and what isn’t at your agency at the touch of button. Have you been putting off a much-needed
review of your agency’s technology? Or perhaps your staff have been saying they would like a customer-profiling system that allows them to provide a more personalised service and promote targeted deals to specific clients? If so, you’re in luck. Travel Weekly is working with Vertical Systems, the IT and telecommunications experts behind the Tarsc front and back-office system, to give away a FREE ‘tech kickstart’ to one lucky agency. The winner will also appear in the pages of Travel Weekly as we chart their progress. Travel Weekly Group editor-in-chief Lucy
Huxley said: “This is a fantastic opportunity for an agency to overhaul their business and reap the benefits of improved customer service.” Vertical Systems managing director Rob
Barker said: “Technology is often low down on agents’ to-do lists. This could be the wake-up call you have been waiting for.” Whether you are a traditional
bricks-and-mortar travel agency or an office call centre agency, all you need to do to enter our competition is tell us why you need Vertical Systems’ help. Barker said: “We are looking for an agent
we can engage with to help demonstrate how technology can improve business. “None of this is mind-blowing but it’s the simple stuff that can make the difference. A lot of agencies will not have CRM systems and will rely on staff in the shop knowing the regulars.” The winning agency will receive a free
consultation from Vertical Systems’ team of experts, with advice on which front and back- office computer system and telephone system would best suit their business. They will then receive a specially tailored package, installed by Vertical Systems to meet their needs. Nyki Dilworth, operations director at Vertical
Systems, said: “We would provide a complete tech MOT and from there we would provide all the software, training and hand-holding the agent needs.”
The winning agency will also get help
to analyse the data gained as a result, complemented by follow-up visits and advice to improve marketing techniques and capitalise on sales opportunities. Dilworth added: “There is no point in collecting 10,000 email addresses if you bulk email them and they turn into spam. It’s not about emailing clients every week, it’s how best to target and market to them using the information in the system. “In a short amount of time the new system
will give the business owner data to analyse what is being sold, who is selling it and what is not being sold. “If you know what you are not selling and
why, you can rectify and deal with it, rather than have no idea what potential business you are losing.”
THE PRIZE
The winning agency will receive: ■ a visit from Vertical’s expert team to assess your needs
■ CRM system ■ new telephone system ■ new back-office system ■ search and booking front-office system
■ online payment system for clients to pay you online
■ installation and staff training ■ follow-up advice
HOW TOENTER
Tell us in no more than 250 words why you think your business deserves a technology overhaul. You must be prepared to have
a telephone interview with Travel Weekly as part of the selection process and be featured at regular intervals by Travel Weekly next year. This would include speaking to one of our journalists and having photos of your agency and staff in Travel Weekly’s magazine and online. The deadline for entries is
December 31. The winner will be announced in mid February. Enter at:
comp.travelweekly.co.uk/techkickstart
14 December 2017
travelweekly.co.uk 39
WIN!
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76
