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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTER OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
Atol protection should be optional
Story: CAA appoints new chief executive Atol regulation was the biggest setback to our industry. Yes of course we should offer comprehensive financial protection, but it should be an optional extra. When you spend £30,000 on a new car, the dealer doesn’t check your insurance, it’s up to you – buyer beware. The Civil Aviation Authority is not fit for purpose, and to sub-contract the Monarch fiasco to a third party claims company (at what cost?) is yet another disgrace. I have an ongoing claim for eight ladies who all paid me
£59 by cheque. They are now in the process of obtaining (at cost) their cleared cheques to substantiate their claim. My confirmation and copy receipts are worthless. The scheme is a disgrace.
NORMAN TAYLOR managing director, Kiwi Travel Travel Weekly would welcome a response from the CAA
Travelling with hand baggage is not so easy
At Gatwick, a traveller who has little luggage should have a relaxed and stress-free journey. But there are endless queues and constant checks of your boarding pass. Why? Then there is the one hand baggage- only rule, which everyone was complaining about. The attempt to generate a new revenue stream from extra bags is not working. EasyJet needs to study demand and charge in advance (say, first 50 bags free) or allow discretion. BOB MORRELL, managing director, Reality Training
Name and shame firms that are underpaying
GROUP PART OF JACOBS MEDIA GROUP
TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
14 December 2017
travelweekly.co.uk 25
Story: Travel agencies named among 260 firms failing to pay minimum wage It is totally right to name and shame companies that are breaking the rules. The industries mentioned are among the lowest paid as it is.
HEIDI SPENCER Hays Travel
QUOTE OF THE
WEEK Benefits are for essentials, not for holidays
Story: Universal Credit risk to holidaymakers After reading Gregson’s letter (Travel Weekly, November 30) I felt compelled to respond. Why do people on benefits believe they can skip interviews and job hunting to go on holiday? If they can afford a holiday, should they be receiving government pay? Benefits are to help with bills, housing and food, not luxuries like holidays, so it’s right that if you don’t stick to the rules, then you lose them [benefits]. STUART HILL, foreign exchange consultant, Hays Travel
TWEETS THIS WEEK
Donna Bidwell @Donnabidwell_TC Had an amazing experience horse riding at an American ranch #Travelweekly #TWcoverstars
David Simmington @DSims3 The goal is not to beat your competition, it is to use your competition to make yourself better – Simon Sinek. Expedia Partner Conference 2017
Gareth Hulmston @Gareth Hulmston @LussoTravel We enjoyed training and dinner with @HaslemereTravel, thanks for your support
“Judith had her own terminology for older folk: ‘How about The Not Dead Yets?’ Or the amusing, but unfortunate
acronym ARSY (Active Retired Still Young).”
DEBBIE MARSHALL, managing director, Silver Travel Advisor › Comment, page 36
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