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THREE THINGS agents can learn from Celebrity Cruises for Beginners
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The Celebrity Cruises for Beginners training programme is well underway, with just a handful of webinars remaining in the series. It’s proved as popular as ever, helping new-to-cruise DJHQWV DQG WKRVH ORRNLQJ WR ʛQH tune their knowledge to boost their FRQʛGHQFH ZKHQ VHOOLQJ WKH &HOHEULW\ &UXLVHV EUDQG DQG SURGXFW RʞHULQJ However, it’s not too late to join and catch up on the previous informative masterclasses on the Travel Weekly competitions page. For a taste of the key selling tips and tricks you will gain by signing up now, we look at three things you can learn by watching.
1 The essence and brand ethos of Celebrity Cruises 7KH ʛUVW PDVWHUFODVV LQ WKH
2 How to target the ideal customer 7KH VHFRQG PDVWHUFODVV ZLWK 7UDYHO :HHNO\ IRFXVHG RQ KRZ WR ʛQG WKH ULJKW FXVWRPHU IRU D &HOHEULW\ &UXLVHV YR\DJH /HRQ +DQG WKH FRPSDQ\’V WUDLQLQJ PDQDJHU IRU (0($ VSRNH DERXW ZKLFK NLQGV RI FOLHQW ZRXOG EH SHUIHFW IRU D &HOHEULW\ VDLOLQJ IURP DGXOWV VHHNLQJ SUHPLXP UHOD[LQJ EUHDNV WR ROGHU IDPLOLHV ZLWK WHHQDJHUV DQG FXVWRPHUV ZKR ZDQW D KROLGD\ WKDW’V HTXDO SDUWV ‘H[SORUH’ DQG ‘UHVWRUH’ 7KH PDVWHUFODVV HQGHG E\ H[SODLQLQJ KRZ WR VZLWFK VHOO IURP D ODQG KROLGD\ WR D FUXLVH ZLWK &HOHEULW\ DV ZHOO DV KRZ WR FRQYH\ WKH TXDOLW\ DQG YDOXH RI D SUHPLXP FUXLVH WR FOLHQWV
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3 How to upsell on a Celebrity Cruises holiday &HOHEULW\ &UXLVHV’ WKLUG PDVWHUFODVV KRVWHG ZLWK 7UDYHO :HHNO\ RQ $XJXVW ZLOO LQIRUP DJHQWV DERXW WKH GLʞHUHQW VKLSV LQ &HOHEULW\ &UXLVHV’ flHHW – IURP QHZ ODXQFKHV VXFK DV &HOHEULW\ ;FHO ZKLFK VHWV VDLO LQ 1RYHPEHU WR flHHW IDYRXULWHV XSJUDGHG DV SDUW RI &HOHEULW\ 5HQHZHG /HRQ ZLOO VSHDN DERXW WKH DFFRPPRGDWLRQ RQ HDFK VKLS DQG KRZ WR XSVHOO WR \RXU FOLHQWV +H’OO KLJKOLJKW WKH W\SH RI FXVWRPHU HDFK VKLS DQG VWDWHURRP LV VXLWHG WR VR \RX FDQ JHW Rʞ RQ WKH ULJKW IRRW ZKHQ VHOOLQJ D &HOHEULW\ &UXLVHV KROLGD\ WR \RXU FOLHQWV
UPCOMING WEBINARS
CELEBRITY CRUISES FOR BEGINNERS
Q Tuesday, August 26, at 10am Celebrity’s fleet and accommodation*
Q Tuesday, September 9, at 10am Life is easier with LiveChat, toolkits and rewards
Q Tuesday, September 16, at 10am Elevate your premium business with AquaClass & The Retreat*
*Hosted in partnership with Travel Weekly
CELEBRITY GRADUATES Q Thursday, September 4, at 10am The Galápagos Islands and Celebrity Flora
Sign up to the Celebrity Cruises for Beginners training at
travelweekly.co.uk/celebrityforbeginners
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