Listening to our people is paramount A NOTE FROM THE EDITOR


I spent Monday moderating Travel Weekly’s third annual People Summit at Deloitte’s offices in central London and it was another thought-provoking and insightful event. An audience of more than 120 business leaders and HR


professionals heard from a range of expert panellists who discussed the outlook for our industry’s most important asset. And, as always, there was plenty of positivity as we heard from companies leading the way in the field of staff support and engagement, and plenty of realism about the challenges facing us all (page 5). One of the highlights was a presentation from our keynote


speaker, Dr Amanda Potter, who challenged delegates to create “psychologically safe” environments where staff at all


levels feel trusted and empowered to speak up and drive change for the better. And another real highpoint was our Tomorrow’s Travel Leaders session, featuring three young people just starting out on their career journeys. I wrote last week about the boost I get from hearing from the finalists in the young agent category of the Agent Achievement Awards, and this closing session of the People Summit was equally inspiring. I have no doubt Jet2holidays’ Cerys Glynn, easyJet’s Eesha Kaur Logani and Intrepid Travel’s Chelsea Toco have bright careers ahead of them, and it was brilliant to hear them speak so eloquently. As they pointed out, they can offer a different perspective on how businesses operate, and their


generation are the customers of the future. They and others like them may lack years of experience, but their insight will prove crucial to how companies evolve and thrive in the decades ahead.


Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS COVER photo


Pictured at Aito’s ‘Famference’ in the Algarve are, from left:


Gemma Antrobus, Haslemere Travel and Aito STA; Sandra Mutter, Andara Travel; Faye Anderson, Cyplon Holidays; Daniel Benians, Distinctive


Americas; and Hannah Vincent, Select World Travel


page 8


Credit card class action gets go-ahead 4 Airports ‘in dark’ as liquids rule revived 4 Flexible working ‘now an expectation’ 5 Explora ‘ex-UK’; Angela Mayall tributes 6 Aito seeks testimonials; The Hotlist returns 8 comment


Gemma Antrobus: Fams can be win-win 10


NEWS YOU CAN USE Jet2, Blue Diamond, Classic, BA


Titan Travel, Latin Routes Intrepid Travel, Grand UK, Audley


FRONTLINE agent diary


Kim Kent: Ocean cruise has swayed me 22 Your Stories Catherine Nathwani, Hays Travel homeworker


AAAs 2024 preview Kelly Jackson, TTC Tour Brands


FRONT COVER AND THIS PAGE: Ozgur Secmen; gocek22; Steve Dunlop; Shutterstock/Fesus Robert, Frame Stock Footage, Dorde Krstic


travelweekly.co.uk FOLLOW US: @travelweekly


23 26


13 14 16


Princess, Windstar, Ambassador, ECN 18 close-up


Travel Counsellors, Deben, Blue Bay 28 competitions


Win cruises, flights and other goodies 30


DESTINATIONS Turkey


Sports Stays: Your guide to the best resorts for clients seeking activities, from golf and kayaking to Pilates and anti-gravity yoga 32


Short breaks


Summer in the Alps: The mountains retain their magic with hiking, biking and stunning sightseeing


40


Paris: Sacré-Coeur, Moulin Rouge – the Montmartre area has these and more 42


›’Manage flows to avert overtourism’ 46 ›Economist predicts ‘steady growth’ 47 ›Climate change ‘threat to resilience’ 48


BUSINESS NEWS Resilience and Innovation Summit:


travelweeklyuk @travelweeklyuk 13 JUNE 2024 3


WHAT LUCY DID THIS WEEK


OChaired the judging for the AAAs and once again got to meet so many amazing travel agents in one of my favourite weeks of the year.


OAttended the Aspire Leaders of Luxury conference at Bafta and recorded a webcast with Explora Journeys and MSC Cruises executive chairman Pierfrancesco Vago.


ODropped my 14-year- old daughter off at M&S’s head office in London for a week of work experience.


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