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Gemma Antrobus @LuxuryTravelGem Haslemere Travel Got so wrapped up defending my industry today from the government finger-pointing that I forgot to shout from the rooftops how thrilled I am that Haslemere Travel has been shortlisted for a @travelweekly Agent Achievement Award 2022 – absolutely over the moon.
Refunds: Should be auto
Story: Minister urges carriers to compensate automatically for cancelled or delayed flights Phil Hindle: Is it not a legal requirement since we left the EU? Lee Bailey replies: The right to a refund is but it’s not automatic. People have to apply and many are often fobbed off.
2020 GET SOCIAL: Email letters to
editorial@travelweekly.co.uk. Please write ‘Get Social’ in the subject line. DEADLINE: Midday Monday. All
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GET SOCIAL:
travelweekly.co.uk @travelweekly travelweeklyuk @travelweeklyuk 9 JUNE 2022 31
@haystraveljobs Last week, we celebrated the Queen’s Jubilee at our head office in Sunderland. We took part in games and quizzes, and filled our boots with fruit scones and cupcakes as we prepared for the long bank holiday!
Harmer: Congrats on OBE Story: Clia’s Andy Harmer awarded OBE Su Dillon: Amazing, Andy! It couldn’t have been awarded to a more deserving true gent and ambassador for the industry. Chris Oakes: Wow! About time cruise was recognised and to someone so worthy and respected. Congratulations Andy Harmer OBE – Oh Bloody Ell!
GET Ê
The best of your letters, comments and social media this week Client cash: Plan ‘impossible’ Government: Poor policy
Story: Trade rejects CAA proposal for compulsory segregation of customer money Ninety-nine per cent of the travel industry uses clients’ money to pay bills many months prior to travel. It would be impossible to run a travel-related company if you could only use 20% of the funds for day-to-day running costs. Travel agencies should instead insist that customers pay with a credit card. If the agency fails, then legally the credit card company will refund 100% of the monies paid. Julie Drewls
Paul Charles @PPaulCharles The PC Agency I’m afraid that @grantshapps has an absolute nerve blaming the travel industry for the latest issues. The government shut down the sector twice (including Omicron) and didn’t continue the furlough scheme. It has also failed to speedily issue security passes for airport workers.
Story: Industry leaders blast government criticism over half-term delays All through the pandemic the government refused to acknowledge either the unique challenges that our industry faced or its importance to the UK economy. Now its dismissive attitude is coming home to roost, and Shapps has the nerve to pass the buck back in our direction. This problem is a direct result of poor government policy. Danny Callaghan, Lata
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