Dines to join Newmarket Holidays in restructure
Juliet Dennis
A senior restructure at Newmarket Holidays will see Ian Dines join the operator from Emirates Holidays as it increases its focus on the customer and sustainability. Existing directors David Sharman
and Phil O’Sullivan have been promoted as part of the shake-up under chief executive Niel Alobaidi, who joined from Emirates Holidays last year. Dines, currently account director
of global operations and customer experience at Emirates Holidays, and previously at Tui, will start at Newmarket at the end of February in the new role of chief customer officer. From this month, commercial
and new business director David Sharman becomes chief commercial officer, while marketing director Phil O’Sullivan becomes cruise, events and sustainability director. The shake-up at the escorted
tours specialist is designed to create a “people-centric culture that attracts quality staff to work for the company”. Alobaidi said: “This is very much
about understanding how we put customers at the centre of all the
Ian Dines Niel Alobaidi
different functions, and how our sales and services fit with our customers. “We want to differentiate
ourselves on the service side. We need to properly understand what our customers want rather than what we think they want. We want to build a really people-centric organisation. “We have got people who have
worked here a really long time; how do we take that forward so that everyone aspires to work for Newmarket Holidays?” On the new role of cruise, events
David Sharman
and sustainability director, Alobaidi said: “They are three areas we have not focused on as much as we could have. We want to put sustainability much more at the forefront and make it central to what we do. “We have hit a tipping point.
Unless we have a clear strategy [on sustainability] the future of the business would be in jeopardy. “Sustainability will become more
important to our customers.” Dines said: “I am really excited to get started in my new role.”
Paul Cleary completes Caribtours buyout from founders
Caribtours managing director Paul Cleary has bought the company outright from its founders for an undisclosed sum. Clearly, previously a minority
shareholder, has purchased the majority shareholding from Norman and Valerie Brunskill, who founded Caribtours in 1979 and are regarded as pioneers who opened up the
6 9 JANUARY 2020
Caribbean to luxury tourism. Appointed managing director
in 1999, Cleary has overseen Caribtours’ expansion from the Caribbean to destinations such as the Indian Ocean, Arabia and Europe. Caribtours has doubled its
European programme in the last 12 months, adding destinations including Santorini, Ibiza and Turkey.
It also opened a Dublin office
in addition to its headquarters in Fulham, London. The operator employs 40 people
and Cleary said it turned over £17.5 million last year. A bookable website for agents is
due to launch soon, and Cleary said he would share “ambitious growth plans” in February and March.
Paul Cleary
travelweekly.co.uk
Travel Weekly to switch to paper wrapper next week
Travel Weekly will be delivered in a recyclable paper wrapper from next week as part of its parent company’s drive to reduce waste in its distribution process. The magazine has been delivered
in a compostable starch wrapper since February 2019, meaning readers could dispose of the packaging in a home compost heap, garden waste bin or food caddy. The move to paper means the
packaging is now more robust and fully recyclable and follows a similar switch made by Travel Weekly’s sister magazine for the hospitality industry, The Caterer. Stuart Parish, UK managing
director of Travel Weekly’s parent company Jacobs Media Group, said: “The move to compostable wrapping during our 50th anniversary year was an important step in our efforts to reduce the use of plastic packaging, and we have continued to listen to our readers and partners to ensure we are using sustainable and effective methods in our distribution process. “The introduction of a paper
wrapper is an evolution of that process and one that has been taken by a range of publishers and membership organisations to reduce their environmental impact.”
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