ADVERTORIAL
NDC and the flight path ahead
We are all experiencing changes in the retail and supply chain landscape as a result of Covid-19. Changes are affecting team resources, strategic priorities and content distribution. Where does New Distribution Capability stand in this equation, and why does it matter?
All airlines are at different stages of their NDC journey. That journey is being stress-tested as a result of the pandemic. NDC is having to prove itself in terms of look-to-book ratios and servicing functionality (namely around refunds). And, of course, funding further developments is challenging in the current climate.
In this volatile landscape, one thing is certain: NDC will be part of the future of flight retail. To what extent, and with what coverage, depends on how each part of the supply chain embraces it. Partnering with businesses that can support your strategy and goals, regardless of where you are on your NDC journey, is the key to progress.
Leading international travel platform
Trip.com has always been at the forefront of g^p m^\agheh`r' MaZm l par p^ ^f[kZ\^ G=< Zg] ^o^krmabg` bm aZl mh h__^k' P^ o^ l^^g bm gain momentum and pave the way for increased merchandising opportunities, personalisation and optimised pricing.
Trip.com first started working with NDC in
2016. American Airlines was an early adopter and seized the opportunity. We moved from solely selling American via GDS to adding NDC content into our searches. Fast forward to 2020, and p^ k^ phkdbg` pbma *- Zbkebg^ iZkmg^kl hg G=<'
We have three approaches for working with
airline partners, depending on where they are in their NDC journey. For example, if an airline is in the early stages, we can help them go live by sharing our knowledge and experience. We can mnkg hg Zg Zbkebg^l G=< bg cnlm mph p^^dl'
The second way of working together is when
airlines are looking to develop the basics. They may have the price, book and some service APIs in place, and as a next step they may be looking to enhance the traveller experience by adding ancillaries bookable though NDC. We provide after-sales reminders via email for travellers to add luggage or a seat selection. We also offer auto- cancellation as well as refund support in our app.
The third way of working together usually happens when both
Trip.com and the airline partner are developing game-changing features and trailblazing the industry. We are constantly looking for partners to innovate with and analysing new products that can increase the Zbkebg^l k^o^gn^ _hk ab`a&rb^e] \Z[bg \eZll Zg] ancillaries. We optimise shopping and rich content, and conduct A/B testing for data-driven results. Lufthansa, for example, falls into this category and is a real success story in Europe.
Our partnership with Lufthansa has gone from
strength to strength. Lufthansa signed up to the IATA NDC leader board, which saw them commit to the 20:20 goal of achieving 20% of transactions via an NDC-driven API by the end of 2020. In the first quarter of this year,
Trip.com was processing over 90% of Lufthansa bookings via NDC. We are now working with Lufthansa on new projects such as continuous pricing, and we are all excited to see where this leads.
The road ahead is
challenging, to say the least, but NDC will play its part as our industry recovers.
Trip.com has a data-rich platform and a great environment to test and learn. We can help partners understand how to make NDC a success.
JAMES SPALDING
Regional Director – Northern Europe & Russia, Flight Business Unit
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