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Lockdown sparks mixed emotions A NOTE FROM THE EDITOR


In the ongoing game of snakes and ladders the travel industry has been playing since the spring, there have been far too many snakes and precious few ladders on the board. For the first time in many months, it had felt as though agents finally had something to cling on to and climb with the announcement of travel corridors for the Canaries and Maldives and progress towards a vaccine and testing solutions.


But as I said in this column last week, every positive came with caveats, and the impact of that upturn was barely given time to register before confidence was sent tumbling again by the government’s England-wide lockdown plans and related travel ban. Agents in England were this week split on the implications of the


move. Some saw it as “back to square one” as cash reserves dwindle further, but others sought to find a silver lining on the cloud of enforced shutdown in the shape of greater access to business grants and some cost savings from the extension of the furlough scheme (pages 4-5). What is beyond doubt is that everyone in the industry would prefer not to have to find a silver lining to any cloud, and long instead for some clear skies in which to finally start the rebuilding process in earnest. All will now be desperately hoping that these latest restrictions in England and similar


measures put in place by the devolved nations will be finite and won’t simply drag on towards the peaks as a perpetual brake on meaningful recovery.


Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS


dedicated web pages to support you


go.travelweekly.co.uk/ webcasts


Webcasts Resource Centre


go.travelweekly.co.uk/ resources


Restart & Recovery Hub travelweekly.co.uk/ restart-recovery


T ravel Weekly’s


Agents react to England lockdown plan 4 ‘Have tests ready for end of lockdown’ 4 Furlough revival ‘too late’ to save jobs 5 ‘Which? overstates refunds’; Abta rebuts 6 Cruise and Taskforce; P&O 2020 range 7


Gender pay gap; UKinbound seeks fund 8 conference reports


Clia Cruise Forum: ‘Expect wave sales’ 10 New Deal Europe: ‘Balkans is ready’ 12 Comment


Farina Azam: Your refund obligations 16


NEWS YOU CAN USE Product


Tui, TravelPerk, BA, Sofitel Heathrow 21 Audley, Topdeck, Corinthian, Typically 23


FRONTLINE agent diary


Kim Kent: Greece trip was an odyssey 26 Your Stories


THE QUEEN’S AWARDS FOR ENTERPRISE:


INTERNATIONAL TRADE 2020


FOLLOW US: travelweekly.co.uk


F1 specialist Rob Burley revs up marketing venture


@travelweekly 28


WHAT LUCY DID THIS WEEK


OHosted a webcast about what the new lockdown means for our industry with Advantage, Caribtours and The PC Agency.


OJoined P&O Cruises for a virtual launch (with real food couriered to me!) as it released it summer 2022 programme.


OThrew a little Halloween gathering for my daughter and four of her new friends from secondary school – a bit of normality!


Competitions


Win a host of Apple and Sony prizes 30 Get Social


Lockdown, support, job losses, Covid 33


DESTINATIONS Winter Sun


Indian Ocean


Canary Islands: The travel corridor may have been hit for the time being, but find out what clients can expect in the islands once it lifts 34


Maldives: Your guide to six of the best deals across the archipelago to suggest to customers in need of some luxury to look forward to 40


BUSINESS NEWS


IAG reveals €6bn loss since January 46 Air France-KLM posts €1.7m loss


Royal’s Fain outlines ‘path to restart’ 47 Heathrow falls behind Paris CdG


46 47


travelweeklyuk


Ryanair predicts summer 2021 recovery 48 @travelweeklyuk


5 NOVEMBER 2020 3


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