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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTER OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
Heathrow’s ‘assistance’ is the worst
Story: Heathrow boss pledges to fix flaws in provision for disabled passengers As someone with arthritis in both knees, ankle and neck, I have experience of wheelchair assistance at various airports around the world. What stood out from my flights to Hong Kong, Abu Dhabi, Buenos Aires, Oman, Miami, Montevideo and Bodrum is that London’s Heathrow (Terminals 3, 4 and 5) is far and away the worst organised of any of the aforementioned airports for wheelchair assistance. I recently returned to Heathrow after a 13-hour BA flight. There were several wheelchairs required at the aircraft door. None were there. We were asked to walk up a ramp and then further so we could reach the electric cart. It isn’t as if we hadn’t pre-booked this service. And when
it works, we really appreciate it. But it seems to be the general organisation of the ‘special assistance’ operation at Heathrow that is at fault. If Gatwick, Stansted, Southend and City airports can do an excellent job, why can’t Heathrow? TIM MOORE Travel Weekly welcomes a response from Heathrow
Hats off to BA for its UK call centre decision
Story: BA’s decision to retain UK call centres welcomed by union Congratulations to BA for a wise decision. British people like to hear a clear English voice over the phone. Despite the hard work and the very polite response from the staff abroad, it can at times be difficult to grasp responses thanks to regional accents. It does not bother me, but some people seem to lack patience and understanding.
PATRICK DOYLE
Millennials would gain from escorted tours
GROUP PART OF JACOBS MEDIA GROUP
TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
5 April 2018
travelweekly.co.uk 17
Story: How to sell escorted tours to millennials I’ve been on guided tours and thoroughly enjoyed the cultural immersion aspect of my trips. More millennials should go on guided trips because you’re able to see a lot more with local guides and you know you’re doing good for that community.
LOGAN BARNES
QUOTE OF THE
WEEK Happy retirement, Phil – you deserve it
Story: Retiring Phil Norris looks back on 44 years in travel Phil, I have some great memories of you and Graeme Oswald at various overseas conferences when I worked for Thomas Cook Signature back in the late 90s, around the time of the JMC launch. You were both true gentlemen and it was absolutely my privilege to work with you, even for that short time – they were very happy days indeed. Enjoy your retirement, you thoroughly deserve it!
LEE MARSHALL
TWEETS THIS WEEK
Sarah Cook @Sarahctravel Enjoying @TiptoTerri training evening in Oxford. It’s great to be a homeworker yet still part of the @TriangleTravel team
Miles Morgan Travel @MilesMorganNews A huge well done to our Taunton manager Abby who won a @travelweekly Mystery Shopper.
Martin Maclaren @mmbeachcomber Brilliant morning doing @beachcomberuk training with the @BarrheadTravel Scotland wedding coordinators!
“Business can be a power for good in the local community – we’ve raised money for a local hospice and for a
local charity which supports disabled kids.” SAMANTHA HARVEY, owner, Oneworld Travel, Wakefield › Readers’ Lives, page 30
PICTURE: ISTOCK
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