MYSTERY SHOPPER WIN MY BOOKING
PORTSMOUTH, HAMPSHIRE
WANTED: A young couple have seen cheap Tunisia deals, but want an agent to give them some safety advice and bag them a good deal for two weeks this autumn. BUDGET: £800-£1,000
WINNING AGENT
TRAVEL ADVISOR GRACE SMITH
‘ VERDICT
Tui and Thomas Cook advised Mystery Shopper to seek Foreign Office advice before travelling and offered quotes, but Travelplanners was reluctant to sell Tunisia – or Tui.
SCORING SYSTEM
10% Appearance/first impressions
25% Customer service
25% Advice and product knowledge
25% Holiday details 15% Overall experience
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
83%
Thomas Cook 29 CASCADES
Window and brochure displays were good. I had to wait a couple of minutes to been seen, but when I was, the agent
asked open-ended questions. They didn’t know a lot about Tunisia, but pointed me to the FCO website. I was offered
two 14-night all-inclusive Thomas Cook packages in November with flights from Gatwick: the SunConnect One Resort in Monastir for £1,170, and Sentido Phenicia in Hammamet for £1,161.
65%
Travelplanners 27A MARMION ROAD
The shop was in a temporary location
so would usually look more presentable. There were lots of brochures, but none for Tunisia. The agent advised against Tunisia and attempted to switch-sell me to Gambia, saying Tui was the
only operator that sold Tunisia. I was then shown hotels on Tui’s website and bombarded with seven quotes for
different Tui hotels, but they didn’t seem interested in selling me the holiday.
Even when Tunisia was off sale we had
customers asking about it, and it’s picked up. We always direct customers to the government’s
travel advice, it’s important it comes from them and not us.”
Tui 248C COMMERCIAL ROAD
There were a few gaps in the brochure display, but the shop was tidy. I
was seated right away and a smart, enthusiastic agent joined me after finishing a call. I was advised to check Foreign Office advice for Tunisia, but she said the resorts Tui flies to are safe. She gave me quotes for two 14-night breaks – the first was with Tui flying from Gatwick on November 9, and staying all-inclusive at the Marco Polo
Hotel in Hammamet for £1,143 including insurance. The second was with Tui’s all-inclusive brand First Choice, flying on Tui Airways on November 9 from Gatwick and staying at the Paradis Palace Hotel, Hammamet, for £1,023.
90% THIS WEEK’S WINNER
42
travelweekly.co.uk 2 August 2018
WIN!
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