ADVERTISING FEATURE
How PTS supports independent businesses
I
’ve been with Protected Trust Services for four years. Over that time, I’ve had the privilege of working closely with many members and building long-term
relationships. I became the account manager for one of my longest-standing members when I moved to Membership Support, and it’s been rewarding to see their business grow and know that we’ve been there every step of the way.
Þ Ìi>m ià Ìhi wÀÃÌ lini ov ÃÕ««oÀÌ voÀ oÕÀ mimLiÀð 7i >nÃÜiÀ V>llÃ] Àiëon` Ìo questions and provide guidance on everything from using the system to running their business more effectively. It’s fast-paced and varied, and no two days are the same, but the best part is knowing that we’re making a real difference in people’s day-to-day work. Having a consistent point of contact really helps foster trust and makes resolving any issues much smoother, both for the member and for PTS.
Many of our members come from other consortia where their admin was largely managed for them. When they join PTS, they’re often running ÌhiiÀ LÕÃiniÃÃ in`i«in`inÌlÞ voÀ Ìhi wÀÃÌ Ìimi° /h>Ì ÌÀ>nÃiÌion q li>Ànin} > niÜ ÃÞÃÌim] m>n>}in} Lookin}Ã >n` kii«in} iÛiÀÞÌhin} on ÌÀ>Vk q V>n feel overwhelming. That’s when having a dedicated point of contact is so important. Having someone who can liaise with our team and make sure issues are resolved quickly makes all the difference for members.
From onboarding onward, the advisor who helps a member learn the system also becomes their account manager, giving them a familiar face and consistent guidance.
Members know that they are running their business their way, but support is available iv ÌhiÞ Ü>nÌ iÌ° "ÕÀ joL ià Ìo Li ÌhiÀi Ìo «ÀoÛi`i >n i>ÃÞ >n` ivwViinÌ ÀiÃolÕÌion Ühin a member does need help. We’re here to support members at every stage, but we niÛiÀ Ì>ki oÛiÀ ÌhiiÀ LÕÃiniÃà q Ìhink Ìh>Ì ià > ÛiÀÞ im«oÀÌ>nÌ `iÃÌinVÌion ÜiÌh */-°
My goal with the team is to humanise PTS and remove any barriers so that mimLiÀà viil Vonw`inÌ >n` Ài>ÃÃÕÀi`° 7hiÌhiÀ i̽à > V>ll] > voÀÕm µÕiÃÌion oÀ onboarding, members know that there’s a team here to support them, understand their frustrations, and help them ÃÕVVii`] Üh>ÌiÛiÀ voÀm wÌà ÌhiiÀ LÕÃiniÃà LiÃÌ°
LIZZIE ADAMSON-BROWN
Rhythm & Routes Moved to PTS in November 2025
“I recently moved my travel business to Protected Trust Services, and the experience so far has been outstanding. ëinÌ > `>Þ >Ì ÌhiiÀ ovwVi meeting the team and being introduced to the systems, led by Lianne. The welcome was warm, the approach was open and every question was met with patience, knowledge and genuine care. Nothing felt rushed or transactional. The team were approachable, grounded and clearly invested in doing things properly. What stood out most was the pride and belief they have in what they offer.”
For more information visit
protectedtrustservices.com
LIANNE CARTER Membership Support Manager
Lianne
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