Kate’s pain tells our industry’s story NOTES FROM THE EDITOR
If those in government needed any proof of the immense personal toll this pandemic is taking on the industry, they should watch Inspired Travel’s Kate Harris on one of our Travel Weekly webcasts this week (page 4). Kate’s raw emotion and brutal honesty about the situation she now faces is hard to watch, and I’ll admit it was also hard at times to keep the discussion going given her obvious distress. But she was insistent that we carry on and publish the webcast to show others that they are not alone and to continue to try to get the message through to those with the power to help.
Hopes for bespoke support were dealt a double blow by the chancellor this week, with news of an APD increase following the announcement of a Job Support Scheme that fails to offer any realistic assistance to travel firms (page 4). And as if this wasn’t enough for the trade to contend with, we also report on warnings from agents and experts for businesses to beware of fraudsters taking advantage of the pandemic to target small firms (page 6). We have all been urged to Stay Alert over recent months. It seems agents must now employ that mantra to protect themselves from yet another threat.
Readers of
travelweekly.co.uk will already be aware of our decision to postpone our flagship Globe Travel Awards from January 2021 to 2022. We are desperately disappointed
we won’t be able to bring our industry together for its traditional start to the year, but it is the right decision to make. Alongside the practical barriers
to running an event of this scale, we are also mindful of the immense challenges facing you all, and do not wish to distract focus from your businesses in any way. The Globes will return on
January 14, 2022, and will be more spectacular than ever. In the meantime, we will continue
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS
dedicated web pages to support you
go.travelweekly.co.uk/ webcasts
Webcasts Resource Centre
go.travelweekly.co.uk/ resources
Restart & Recovery Hub
travelweekly.co.uk/ restart-recovery
T ravel Weekly’s
Job Support Scheme ‘no lifeline at all’ 4 Agent reveals cost of staying afloat
4
Heathrow expects test trial go-ahead 5 Fraudulent enquiries; chargebacks threat 6 Kuoni to close 16 outlets; RCN latest 7
Morgan regains Blue Skies; White Rose 8 Special reports
Travel.Radio station gets set to go on air 12 Interview: JMG chairman Clive Jacobs 14 Comment
Joanne Dooey: Jobs scheme won’t help 16
NEWS YOU CAN USE Elegant Resorts, Balkan, Visit USA
FRONTLINE Your Stories
THE QUEEN’S AWARDS FOR ENTERPRISE:
INTERNATIONAL TRADE 2020
agent diary Clare Dudley: My travel trade heroes 24
FOLLOW US:
travelweekly.co.uk @travelweekly
Edwina Lonsdale on Mundy Cruising’s 50th birthday 22
Royal, Fred Olsen, Scenic, Seabourn 20 Sandals, Four Seasons, JG Travel
19 21
The US
to support, inspire and connect the industry, and will resume our face-to- face events and awards when it is safe and appropriate to do so.
Get Social Airline payments, reps, Titan, Celebrity 27
DESTINATIONS all-inclusive holidays
Dining: Learn how breakfast buffets have adopted social distancing, table service and in-room dining with our easy-to-digest round-up 28
Saint Lucia: Q&A with BodyHoliday’s Rebecca Platt as resort reopens
32
Illinois: Six of the best attractions, from Chicago to Route 66 via the Blues Brothers, Abraham Lincoln and a very tall spaceman 34
BUSINESS NEWS Abta Travel Law Seminar:
‘Expect a rush of Covid holiday claims’ 38 Local lockdowns ‘justify cancellations’ 38 ‘FCDO advice is not legally binding’ 39 Lawyers and CMA clash over refunds 40
travelweeklyuk @travelweeklyuk 1 OCTOBER 2020 3
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