Round-up | NEWS CONTENTS
NEWS, COMMENT & OPINION 4 News
A roundup of the latest KBB news 20 Paul Da Silva
The retail consultant looks at how to set targets for your business
23 James Hickman
The Plumbworld CEO weighs into the online pricing debate
25 Dave Ruston
Installers are feeling the pinch, says the director of Eureka! Research
PRODUCTS & SUPPLIERS
26 The kbbreview Interview An insightful chat with VitrA UK’s departing MD, Levent Giray
29 Shopfl oor analysis How to get more recommendations
32 Supplier profi le An insiders look into Häfele
40 Surface special
A look at how manufacturers are helping retailers make the best choices for their clients’ projects
47 Trends
The latest kitchen, bathroom and appliance products
RETAIL
52 Retailer Profi le A chat with TBK Design about its spacious London showroom
56 Case Study
A modern design in a period house by Sanctuary Kitchens & Bathrooms
60 Showroom of the month A look inside the new Wood Works showroom in Ascot
Retailer profi le: We travel to Edgware to visit TBK Design pg 52
Show review: A look around EuroCucina and TFK in Milan pg 35
Shopfl oor analysis: Toby Griffi n looks at customer recommendations pg 29
EDITOR’S COMMENT W
kbbreview.com for news, views, blogs, jobs, features and subscriptions Editorial Editor
Rebecca Nottingham 020 8515 2073
Advertising
Managing director
Julie Williams August 2022 ·
Commercial director Tara McTigue
Sales
manager Dean
Buckingham
Account manager Lizzie
Keshishian
Account manager
Alan Rogers
Deputy editor Vicki Evans 020 8515 2045
Sub-editor Chris
Frankland 020 8515 2025
News and features writer Matt Baker 020 8515 2051
Art editor
Erica Warden 020 8515 2145
Owner Patrick Taylor
Managing editor Andrew Davies
Digital designer strategist Matt Balmer
Production and design editor Jodie Byrne
For marketing
communications across different brands and media platforms contact: Managing director Julie Williams 020 8515 2150
For print and online advertising contact: Commercial director Tara McTigue 020 8515 2071
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3
THE HEAT IS ON
elcome to the August issue of kbbreview. The UK has been experiencing some of the highest temperatures on record recently as British summertime bites – and that’s not the only thing heating up at the moment. In our news section, which starts on page
four, we bring you the latest on changes to UK competition law, which says brands can now sell to internet retailers at a higher price
to help protect showrooms. We also get the online retailer perspective as James Hickman, CEO of Plumbworld, wades in on the debate [pg 23]. The other big industry news is that Buckinghamshire New University has confi rmed it has dropped the Foundation Degree in Kitchen Design from its course offering for the 2022/2023 academic year. Although the students currently enrolled on the course will be able to fi nish their studies, it is a major blow for the industry, in particular the individuals that have been campaigning to raise industry standards and professionalism through education for years [pg 6]. This month’s kbbreview interview is with VitrA UK’s MD Levent Giray
[pgs 26-27]. As he prepares for retirement and to hand over to new boss Steve Breen, in his fi nal industry interview he refl ects on the vast changes he’s seen during his 30-year career and why, despite all of those changes, independent retailers will always be the backbone of the KBB industry. Elsewhere, our shopfl oor analysis looks at the importance of client
recommendations and what does and doesn’t work when it comes to actively encouraging happy clients to tell their friends and family about your business [pgs 29-31].
As well as our usual insightful supplier profi les, product features,
retailer interviews and case studies, we also bring you a round-up of the latest trends from this year’s EuroCucina and Technology for the Kitchen (TFK) exhibitions in Milan. After a four-year hiatus due to the pandemic, the show was defi nitely back with a bang.
As always, your feedback on these and any other topic covered in the issue is greatly appreciated.
Rebecca Nottingham, editor
rebecca@kbbreview.com
kbbreview.com
Follow @kbbreview on Twitter for news and live updates from events
Keep up to date with trends and news and follow @kbbreview on Instagram
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