MY 2 CENTS
in my CRM courses. Unfortunately (or fortunately) in my view, the final outcome of any flight and our interaction with our passengers to ensure we get them to their destination safely, in the end, ultimately lies with us — the pilot in command.
“One possible remedy might be that in the before-flight briefing with your passengers, it could be emphasized that you promise to do everything in your power to ensure you get them to their destination safely but only if two things are met: one, you will adhere to the legal regulations you are governed by and two, you are not made to feel pressure to exceed your personal limitations.
“My analogy has always been, would you pressure your doctor to perform a procedure on you that they are not comfortable with if the outcome could be fatal if they screw up? The same logic goes to a passenger pressuring you (the doctor) to perform. It’s dangerous behavior. A pilot’s integrity (professionalism) must be rock-solid, unwavering, and uncompromising. I would
tell the medical team I was flying that I’m paid to say NO if I feel I cannot make the flight safely, something they should be thankful for.”
A helicopter pilot, unlike an airline pilot, doesn’t (normally) have the luxury to be separated from their passengers. Most of us have intimate and personal interaction with those we carry, hence we can often acutely feel real or imagined pressure to deliver them to their destination — no matter what! It’s the “no matter what” that’s the deadly trap. Recognizing that trap and following Mr. Oak’s recommendation of not compromising your high safety standard, and breaking that link in the error chain that’s forming, will ensure everyone lives to fly another day.
Thank you Cliff and thank you Cathal for your thoughtful comments.
Randy Mains is an author, public speaker, and AMRM consultant who works in the helicopter industry after a long career of aviation adventure. He currently serves as chief CRM/AMRM instructor for Oregon Aero.
He may be contacted at:
info@randymains.com
rotorcraftpro.com
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