As a testament to the fact that they are a pilot-driven company: their highest priorities are safety, quality, and delivery time. Having an in-house paint shop has reduced process times from two to three weeks down to three days. Abbott says such efficiency allows them to beat their competitors’ quality and delivery times by up to three weeks for a new custom helmet. “As a career pilot, I see things through a pilot’s lens of what works and what does not out in the field,” Abbott says. When a pilot is changing jobs, he or she needs their helmet immediately. Pilots have different needs dependent on the job they are doing and their own personal preferences. So time is of the essence and Helicopter Helmets wants to get quality products to pilots in a timely manner.