MORE AIRCRAFT ON THE HORIZON
Pedersen’s first and most crucial work is visiting customers and suppliers. He is listening, and he understands their needs. He is working to repair damaged relationships and assure customers that challenges will be fixed. “It’s important to understand customer problems and where we’ve gone crooked in the past. Everyone I talk to loves the product.” When customers come in for training or when they have deliveries, he tries to meet them and say, “Thank you.”
“We aren’t here just to make money or put food on the table,” Pedersen said. “We have a responsibility as stewards of this
organization. We owe it to police forces, utility workers, military folks, and everyone who flies and operates our helicopter to give them the best possible product, to be reliable, deliver spare parts on time and deliver new aircraft on time. If the customer has a field issue (engineering wise), let’s solve those immediately.
“Let’s get the focus back on the products and customers.” He said his job is to make a good company a great company.
MD plans to manufacture 40 new aircraft each year after 2023. This year, it will produce 19 aircraft.
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