MY 2 CENTS WORTH
mentioned nine times in the FAA’s AC 00-64 on AMRM. In Europe, for example, single- pilot helicopter operations can satisfy the CRM requirement by having the pilot do his CRM training by computer alone. That is not the case under the European Aviation Safety Agency (EASA) regulations if flying single-pilot with medical crew members on board. Air medical crews must satisfy the same requirement that two-crew (pilot and copilot) must accomplish, which includes a CRM course run by a trained facilitator.
So, why is facilitation important? Well, imagine if in this program, when the next AMRM class was given and run by a trained facilitator, the subject of this particular incident could be addressed by the team. The facilitator could then ask the class why this type of comment by the lead pilot might cause resentment. Then the group could talk it out and hopefully resolve the issue, something that cannot be done on a computer. Perhaps the lead pilot, when he or she made this comment, did not stop to consider that his or her statement would cause such consternation and resentment
among the team members that it could create a severe rift in team cohesiveness.
Let me close by recounting a story told to me in one of my AMRM classes highlighting an extreme and highly dangerous example of a team member. A flight nurse who had had an earlier argument with the pilot decided to “show the pilot” she was no longer going to be an integral — and indeed vital — member of the team. When on approach to a street landing zone, she did not mention the wire she’d spotted and she let the pilot fly into it! Luckily no one died. Absolutely crazy to be sure (and in my mind a firing offense), but it shows the importance of every member in that aircraft to ensure a safe outcome to each and every flight.
I like what the pilot recalling this incident on the Facebook page noted at the end of his story: “Air medical companies are now requiring their pilots to exercise Crew Resource Management to the fullest extent available. Makes sense to me.”
I couldn’t agree more.
Randy Mains is an author, public speaker, and AMRM consultant who works in the helicopter industry after a long career of aviation adventure. He currently serves as chief CRM/AMRM instructor for Oregon Aero.
He may be contacted at:
info@randymains.com
rotorcraftpro.com
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