PEER LEARNING
even when additional funding is not available. There are also providers actively reconsidering their place within the wider health system. In one recent conversation, we discussed a care-home model that sees its role partly as a bridge between hospital and home, alongside close working partnerships with ambulance services. Not every organisation will replicate that model, nor should they. The wider point is that integration is ultimately built through thousands of practical relationships. Knowing who to call, understanding what another organisation can realistically do and having an established route for an honest conversation can make an enormous difference when pressure hits.
Making space to learn from others Across all these areas of concern, there remains a clear appetite to learn from what others are doing. Nobody I speak to claims to have solved
workforce pressures, regulation, funding, technology adoption or integration, but recognises the real value in comparing approaches and understanding what others have tried. Sometimes that means asking another
provider how they approached a familiar problem. Sometimes it means hearing directly from a regulator or commissioner, bringing in external expertise, or finding a supplier with a solution to a
Molly Benson
Molly Benson is senior conference producer at CloserStill Media, working across its healthcare portfolio with a focus on Care Show Birmingham, Care Show London and The Pharmacy Show. She curates CPD-accredited conference programmes, bringing together care providers, policymakers, regulators and sector specialists to share practical insight and support better outcomes across adult social care. Molly works closely with advisory boards, speakers and sector partners to shape relevant, timely content that reflects the pressures and opportunities facing providers. She is passionate about creating inclusive, comprehensive event programmes that encourage collaboration, learning and innovation across the care community.
THE CARE HOME INDUSTRY HANDBOOK 2027 45
specific operational challenge. It also requires time, which may be the hardest
resource for care providers to find. But creating the space to step away from day-to-day delivery, encounter different approaches and have conversations outside the usual circle can prompt leaders and their teams to look at their own practice differently, often taking away ideas they can adapt to their own needs. Perhaps that is one of the most valuable things that happens at the Care Show; it gives people permission to step outside the immediate pressures of delivery and look around. After dozens of conversations with care
professionals, that may be the lesson I would take away above all others. Resilience does not mean having every answer within your own organisation. It means knowing which questions to ask, who to ask them of, and remaining open to what you might learn.
To join care professionals from across the sector, ask questions, share experiences and discover practical ideas you can take back to your organisation, register for your free pass for Care Show London. Be part of the conversation
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