Technology


and present a clear, jargon-free proposal. We find that the sheer breadth of options


often surprises clients. Features like IPTV, interactive displays, digital signage, personalised TV channels, hearing loops, and centralised controls can be tailored and scaled to budgets of varying sizes. By demystifying technology and showing practical, engaging examples, integrators can empower decision- makers in care homes to choose solutions that fit the home and its residents’ needs within budget constraints. Arguably, it is the resident experience


that ultimately sits at the centre of these investments. In an era where families research online reviews and regulators emphasise quality of life, creating a vibrant, connected environment within the home is a real differentiator. A communal lounge with a large-format display can host a range of events from classic film afternoons to virtual tours of historic landmarks. Personalised TV channels can share photos from recent garden parties or reminders about flu-jab clinics. Digital noticeboards can highlight birthdays or upcoming entertainment, reinforcing a sense of community. Dedicated hospitality featured TVs with simplified menus and large button remote controls can preserve dignity and independence. We have also found that the technology


also strengthens links with families. Video- calling capability built into IPTV systems or interactive displays enables loved ones to ‘drop in’ virtually for a chat or to share milestones, even when travel is difficult. In turn, families gain confidence that their relatives remain engaged and well cared for. As sustainability becomes a sector-wide


priority, efficient AV can also contribute here. Centralised controls and scheduled power management reduce energy waste and reliable equipment that lasts seven years or more reduces landfill waste. For groups operating multiple sites, remote content updates eliminate the need for paper notices and reduce the need for travel between homes.


Examples A practical example illustrates how these pieces come together. Consider a multi-site


Technology


strengthens links with families


operator rolling out Digital noticeboards across its portfolio. Branding, activity schedules, menus, and local weather forecasts are updated centrally each morning. In communal lounges, hearing loop systems ensure that even those with the most severe hearing loss can enjoy movie nights. In residents’ rooms, TVs display the same channel of birthday photos or announcements through the home’s technology. Staff, freed from the repetitive task of updating paper posters or adjusting individual TVs, can focus on direct resident interaction. Managers, knowing their longer warranty screens are protected well into the future to avoid unexpected capital outlays, and the overall environment feels more modern, connected, and caring. Care homes exploring AV upgrades need


not have all the answers upfront. The key is to engage a partner experienced in both healthcare and hospitality sectors, one who understands the nuances of live-in environments, sensitive resident groups, and regulatory expectations. The right integrator will guide them through design, installation, training, and long-term support to ensure the technology is a help, never a hindrance. As the UK’s care landscape evolves,


expectations are rising. Families and regulators seek homes that balance compassion with professionalism. Residents, increasingly familiar with tablets and streaming services, anticipate more than a fuzzy television in the corner. Modern AV delivers on these expectations. It safeguards residents and equipment, enriches wellbeing, and eases workloads. For owners and managers weighing capital investments, it offers a rare win-win: a measurable operational benefit and a profound human one. The message is clear: audio-visual technology is no longer a ‘nice-to-have’


in residential care. It is a cornerstone of quality living environments, enabling care homes to connect, inform, entertain, and protect. By adopting robust hospitality- grade equipment, embracing interactive signage, and committing to staff training and ongoing support, UK care homes can create vibrant, future-proof spaces where residents thrive and staff flourish. In a competitive market where reputation


and resident happiness are paramount, modern AV may be the smartest investment a care home can make.n


Andy Greaves


Andy Greaves is the sales director at TVC Technology Solutions, with over 20 years’ experience bringing innovative audio-visual solutions to a range of sectors, including the UK care home and healthcare market. Andy is passionate about helping care providers use technology to make life easier for employees and more enjoyable for residents. He works closely with his customers to deliver solutions that are practical, reliable, and designed around the real needs of care homes, building strong partnerships along the way.


November 2025 www.thecarehomeenvironment.com 21


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