ADVERTISING FEATURE A century of trust: Why care providers choose Forbes


Laundry may operate behind the scenes, but in today’s care environment it plays a critical role in infection prevention, resident wellbeing and regulatory compliance. With care providers facing increasing scrutiny around hygiene standards and operational resilience, the importance of reliable laundry provision has never been greater. When equipment fails, capacity is stretched, or compliance


concerns arise, the impact can be felt across an entire home. That’s why choosing the right laundry partner matters. For care providers across the UK, Forbes Professional has


become a trusted name in commercial laundry solutions, combining technical expertise, responsive service and a consultative approach shaped by an extraordinary legacy. This year, The Forbes Group celebrates 100 years in business.


A Century of Trust Founded in 1926, Forbes has grown from a family enterprise into a nationally recognised organisation while remaining proudly family-owned throughout its history. The company’s centenary was recently marked by a special ceremony attended by customers, partners and the Mayor of Reigate and Banstead, Councillor Rich Michalowski, who unveiled a commemorative plaque recognising 100 years of service, innovation and community commitment. Reflecting on the occasion, Hannah Forbes, Director of


Marketing and Brand Strategy, said: “This plaque represents a century of community


, commitment and relationships that have


stood the test of time.” Today, family members continue to work across the business, carrying forward the values established by founder Frederick Donald Forbes. More than 37 employees have each dedicated over 30 years of service to the company, reflecting a culture built on loyalty, expertise and long-term relationships. For care providers making important decisions about


operational infrastructure, that longevity offers reassurance. Few suppliers can point to a century of continuous service and customer relationships that span generations.


Supporting Care Providers Today In today’s care environment, providers must demonstrate robust infection prevention measures and maintain compliance with CQC expectations. Laundry operations are a critical part of that picture. As Kevin Herring, CEO of Forbes Professional, explains: “Care providers need a partner they can depend on.


Compliance, infection control and operational resilience are all interconnected, and our role is to support customers with the expertise, service and reliability they need to keep delivering outstanding care.” The role of commercial laundry systems extends way beyond the handling large volumes of washing. They help care homes support infection control procedures, provide evidence of thermal disinfection and maintain continuity of service. As a National Distributor for Miele Professional, Forbes Professional works closely with care providers to assess their requirements and recommend solutions designed specifically for regulated care environments. Importantly, the relationship doesn’t end once the machines


are installed. Forbes Professional’s consultative approach is built around long-term partnerships, helping customers navigate evolving operational and compliance requirements. That commitment is something customers frequently highlight. M&D Care has worked alongside Forbes Professional for more than five years as its portfolio of care homes has continued to grow. Lisa Hill, Head of Estates at M&D Care, describes the partnership as “a game-changer”. “They don’t just deliver high-quality commercial laundry machines — they deliver peace of mind. Their installations are seamless, communication is clear and their ongoing support has been nothing short of exceptional…


We couldn’t be happier with


the performance of the machines or the outstanding service we continue to receive. Highly recommended.” As The Forbes Group enters its second century, it continues to


invest in innovation, service excellence and long-term customer relationships. Whether reviewing laundry provision, preparing for inspection or planning for future growth, care providers need partners they can trust. After 100 years in business, Forbes Professional continues to help care organisations across the UK do exactly that.


forbespro.co.uk | info@forbes-professional.co.uk | 0345 070 2335


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