New build


Donna (left) and team


by founder Dr Naz - and “not just for ribbon-cuttings”. Like Charlotte, many regional and senior


leaders also have nursing backgrounds, as do most of the home managers across the group. This influences everything from equipment


purchasing and infection prevention and control (IPC), to how incidents are reviewed and learning is embedded.


Visible, hands-on leadership The second difference is cultural. Charlotte explains that staff don’t view the group’s “head office” as a remote power. “It doesn’t matter what it says on your


name badge,” adds Donna. “We’re all here for the same end game.” Charlotte describes standard practice as being “on the floor”, side by side with


Macc Care founder Dr Naz Nathani gets involved in each new home


the care team, whether that’s helping clean outdoor furniture before an event or troubleshooting rota issues. “If I wasn’t sitting here talking to you, I’d


be helping our maintenance man clean the outside furniture – and he knows I would,” she laughs. This hands-on culture has consequences “demystifies leadership” and makes senior


The solution for accessible bathrooms


The accessible sanitary products from System 900 combine high-quality functionality with stylish design – now also available in elegant PVD finishes. www.hewi.com


July 2026 www.thecarehomeenvironment.com 15


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