News New report reveals state of person centred care in the NHS
The NHS is committed to ‘making the patient king’ - but how person centred is the health service in England? A new report by Picker brings together, for the first time, the findings from the national patient and staff experience programmes it is commissioned to deliver, on behalf of the Care Quality Commission and NHS England. The report maps results against the eight Picker
Principles of Person Centred Care to assess the state of patient and staff experience in the NHS in England. The government’s ambitious 10-Year Plan for Health, published in June 2025, set out a clear intention to amplify the patient voice, expand patient choice, and to empower patients as part of NHS reform, while acknowledging the central role of NHS staff – and the importance of supporting their development and wellbeing – in delivering this blueprint for the future. Collating the findings from nine national surveys
of NHS patients and staff, this report provides an overview of results that are often viewed in isolation. It identifies common themes and areas of variation in patient and staff experience at a time of significant change in the NHS, both locally and nationally, and when NHS England is seeking to explore the future infrastructure of patient experience measurement to align with the priorities of the 10-Year Plan. The report finds that patients tend to rate their
care positively - although considerably less so in community mental health and accident and emergency settings - and feel that staff treat them with respect. However, overall ratings can
recommendations for the Department of Health and Social Care to improve the state of person centred care in the NHS, focused on: l Listening to and acting on patient voice. l Embedding person centred care. l Filling key gaps identified in the report.
mask areas for improvement: for example, patients suffered negative impacts from long waits to access services, and experienced problems in continuity and communication. For their part, staff reported pressures at work and challenges in coordinating work across teams. Resolving the issues raised by patients and
staff to improve experience and to deliver high quality person centred care for all, will require a commitment to engagement and co-production with diverse groups of patients and staff. The report highlights examples of existing best practice in improving patient and staff experience, linking to winners and runners up from the Picker Experience Network (PEN) Awards 2025. The report concludes with eight
Commenting on the report, Chris Graham, Chief Executive of Picker, said: “Patient experience, voice, and person centred care are prominent in the 10-Year Plan for Health’s reform ambitions – a timely renaissance given that effectiveness and experience have been sidelined in favour of a focus on safety in recent years. “This focus on experience is welcome and something that we have long advocated for, but the devil will be in the detail. As plans to close Healthwatch England and its local branches suggest, there are differing views on how patient voice should be sought and heard. “This report brings together a wealth of
evidence to demonstrate where NHS care needs to improve to better meet people’s needs and preferences. To support this goal, we have set out recommendations for the Department of Health and Social Care: these are designed to ensure that patient empowerment is deeply embedded as core business in the health service of tomorrow. We call for their adoption to help create a service that offers high quality person centred care for all, always.” View the report at:
https://picker.org/
research_insights/new-report-reveals-state-of- person-centred-care-in-the-nhs-in-england/
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