Healthcare delivery
a wide array of theoretical and practical skills in communication, behaviour and decision- making. If training can be provided at-scale, and across teams, organisations and systems, a cultural shift and shared understanding of what personalised care is possible. With our research finding that only half of health and care professionals were exposed to education on personalised care during their training, we must ensure that personalised care principles are embedded into all medical healthcare professional curricular, so that future health and care workers understand and practice personalised care from the start of their careers, and that even experienced health and care professionals continue to be educated in this vital approach. By investing in personalised care training,
NHS organisations will be able to deliver on Lord Darzi’s vision of a health service which empowers patients to take as much control of their care as possible, and where care is truly built around the person. However, more systemic support is needed to help organisations deliver this kind of strategic personalised care education.
Personalised Care Education and Advice Hub To support system-wide change, the Personalised Care Institute has launched ‘Transforming Health through Personalised Care: Strategies for ICBs, Trusts and PCNs’, an education and advice hub designed to show how NHS organisations can use personalised care training to improve health outcomes, contribute to workforce development, and tackle regional priorities. The hub offers a range of education and training resources, including an educational webinar series. The hub highlights several primary care
organisations that have taken a strategic approach to personalised care education. For example, the Greater Manchester Integrated Care Board’s GP Excellence Programme developed a structured personalised care education programme for diabetes care, which focuses on building shared decision making and motivational interviewing skills among primary care staff. And the Cornwall and Isles of Scilly Integrated Care Board work to embed personalised care skills across its workforce using a ‘roadmap to personalised
care education’, which has had a transformative impact upon health and care outcomes in the region, will also be showcased.
Conclusion By committing to the actions proposed in the report – a personalised care strategy in the upcoming new NHS 10 year plan, ring-fenced funding for at-scale personalised care training, and integrating personalised care into medical and health and care professional curriculum – the Government, NHS England, health and care organisations and training institutions can ensure that personalised care is truly embedded into the health and care system. This will support NHS organisations to deliver on Lord Darzi’s vision for a health service where care is truly built around the person, achieving improved health outcomes, improving patient experience and delivering efficiencies as a result. Personalised care will help us create a person-centred, sustainable health and care system that delivers for our patients. The full report, Transforming Health through
Personalised Care: Strategies for ICBs, Trusts and PCNs, and the PCI’s new education and advice hub can be viewed at: https://www.
personalisedcareinstitute.org.uk
2. NHS England (2019) Universal Personalised Care: Implementing the Comprehensive model. Last accessed 10th December 2024. Available at:
https://www.england.nhs.uk/wp-content/ uploads/2019/01/universal-personalised-care. pdf
3. NHS England (2023) NHS Long Term Workforce Plan. Last accessed 10th December 2024. Available at:
https://www.england.nhs.uk/ wp-content/uploads/2023/06/nhs-long-term- workforce-plan-v1.2.pdf
4. Department of Health and Social Care (2023) Major Conditions strategy: case for change and our strategic framework. Last accessed 10th December 2024. Available at: https://tinyurl. com/4mdpt7yz
5.
Gov.UK (2024) Independent investigation of the NHS in England. Last accessed 10th December 2024. Available at:
https://www.gov. uk/government/publications/independent- investigation-of-the-nhs-in-england
CSJ
References 1. NHS England (2019) The NHS Long Term Plan. Last accessed 10th December 2024. Available at: https://www.longtermplan.nhs. uk/online-version/chapter-1-a-new-service- model-for-the-21st-century/3-people-will- get-more-control-over-their-own-health-and- more-personalised-care-when-they-need-it/
About the Personalised Care Institute
The Personalised Care Institute (PCI) is the independent, not-for-profit, home of personalised care education. Originally established by NHS England in 2020, the PCI has helped train more than 50,000 health and care professionals to develop the skills needed to empower people to have more choice and control over their care It works in partnership with an extensive
network of royal colleges, healthcare professional bodies and patient representative groups to champion the principles of personalised care in order to build a sustainable and patient-centred healthcare system.
https://www.personalisedcareinstitute.org.uk/
6. Personalised Care Institute (2024) A New Dawn for the NHS: A manifesto for putting Personalised Care at the centre. Last accessed 10th December 2024. Available at: https://www.
personalisedcareinstitute.org.uk/wp-content/ uploads/2024/12/Report_-A-manifesto-for- putting-personalised-care-at-the-centre-1.pdf
About the author
Dr. Emma Hyde is the Clinical Director at the Personalised Care Institute (PCI). She is a HCPC Registered Diagnostic Radiographer and an Associate Professor in Diagnostic Imaging at the University of Derby. In her role at the PCI, Dr. Hyde is responsible
for clinical leadership and providing clinical input into the development and delivery of high-quality educational resources. Dr. Hyde is passionate about personalised
care, driven by a desire to improve individual experiences in health and social care settings. She uses her role as an educator and researcher to positively influence students and health and care professionals to be person- centred in their approaches.
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