just the district way; we all are serving kids,” Raney added. “The partnership really is important, and to have empathy and understanding for each side of what we’re trying to achieve.” Scott Parker, senior director for First Student’s First Planning Solutions, said his team is an expert in all leading commercial routing solutions and knows how to leverage the tools to produce the best results for its customers.
“To begin, we tightly integrate our routing platforms with the Student Information Systems (SIS) of our school district customers,” Parker explained. “This ensures that we receive student file updates and feedback on any student stop up- dates (times and locations) on a very timely basis. From there, our routing platforms are tightly integrated with the downstream operating function- ality of HALO [technology suite] for scheduling and dispatch to route navigation and vehicle tracking. GPS feedback is leveraged to promptly identify and resolve route issues.” For districts that manage their
own routes, First Student can ingest route data from various platforms for seamless execution. Each district, Parker noted, has its
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(925) 938-6565 62 School Transportation News • MARCH 2026
own priorities. “Most of First Student’s transpor-
tation customers trust and rely on us to manage their routes safely and efficiently,” he said. “However, we do have customers who prefer to manage this function themselves. We also have customers with whom we share the responsibility. For example, they may manage special education routing and we manage the rest. In other cases, the experts on First Services Routing team also manages routing on behalf of many school districts who operate their own transportation.” When First Student handles
routing, the process includes config- uring digital maps, loading student and school data, integrating district policies, and creating safe stops and efficient routes. Plans are shared electronically for district review and refinement. “Some district customers take a
very active role in this process, while others are more limited in their engagement,” Parker continued, noting the company welcomes and appreciates route input. “We are very accustomed and comfortable with
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