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September, 2017


www.us-tech.com


Page 101 ASM Offers Next-Gen Technical Support


Suwanee, GA — ASM has introduced its remote smart factory, a next-gen remote service infrastructure. The system uses the company’s specially developed plug-and-work box to inte- grate SIPLACE placement machines, DEK printers and other ASM sys- tems into a local network. This net- work can then establish a secure link to ASM’s global Internet service por- tal, while bypassing the user’s regu- lar IT network.


factory service as an in-house chat and remote access platform. Besides providing a basis for technical sup- port, the new platform will also be used by ASM’s process experts to deliver cost-efficient training and consulting services. When the customer requires


technical support, the plug-and-work box sets up an encrypted VPN con- nection, with transport layer securi- ty, to ASM’s global Internet service


During technical support ses-


sions, the ASM service technician can analyze and optimize all connect- ed machines, systems and tools. The technician can even install new soft- ware. The system also makes it easy for service technicians to remotely optimize complex processes that span multiple lines. If the hardware requires manual assistance, the ASM technicians can use mobile clients, such as laptops, tablets or data glasses, to guide users through individual steps.


Once installed, the platform’s


chat and remote functions are also available to the customer’s internal teams. In addition, it can be used for scheduled or ad hoc training sessions and process reviews conducted by


teams on both sides. Contact: ASM Assembly


Systems, LLC, 3975 Lakefield Court, Suite 106, Suwanee, GA 30024 % 770-797-3000 fax: 770-797- 3457 E-mail: easales.sea@asmpt.com Web: www.siplace.com


See at SMTAI, Booth 1205


ZESTRON Debuts Single Phase Cleaning Agent


ASM’s remote smart factory offers real-time, global technical support.


ASM’s service technicians then


use this link to connect to the cus- tomer’s remote smart factory LAN and all networked SMT lines to ana- lyze and troubleshoot them. Since IT security is a concern, remote sessions require a special customer request, and ASM’s technicians have to authenticate themselves each time. All data transfers are encrypt-


ed, and all connections are logged in detail. Additional functions make it possible for the customer’s techni- cians to use the ASM remote smart


portal. Any remote access must be requested by the customer through a support ticket. ASM technicians must also authenticate themselves. The customer has full control of the remote access at all times. He or she can even restrict it to specific techni- cians, activities (view, write, etc.) or machines. All data communication is encrypted, each activity during the session is logged, and any data trans- mitted to ASM is stored separately and then deleted automatically after the session.


Manassas, VA — ZESTRON has introduced its single-phase cleaning technology, HYDRON®. The cleaning agents in the series are designed to offer exceptional cleaning perform- ance and are rinsable, ensuring the removal of flux residues. HYDRON products are formu-


lated to remove contaminants from various electronic and semiconductor substrates. This technology is useful for applications with limited mixing capabilities, offers excellent material compatibility with sensitive materi- als and extends wash bath lifetimes. Headquartered in Manassas,


Virginia, and operating in more than 35 countries, ZESTRON is a provider of high-precision cleaning products, services and training solutions for the electronics manufacturing indus- try. With seven worldwide technical centers and a large team of engi- neers, the company is committed to


helping its customers meet stringent cleaning requirements.


HYDRON cleaning agent. Contact: ZESTRON Americas,


11285 Assett Loop, Manassas, VA 20109 % 703-393-9880 E-mail: info@zestron.com Web: www.zestron.com


See at SMTAI, Booth 215


SMTA INTERNATIONAL 2017


Booth 207, September 19-20, 2017 Donald Stephens Convention Center Rosemont, IL


AWARDED SMART-SIZED MODULAR PICK-AND-PLACE Compact, Clever, Simple & Agile


 Placing & micro dispensing in single pass-through  Up to 150‘000 dots/h (with Piezo Jet Valve)  Nonstop production, intelligent smart feeder


See at SMTAI, Booth 207


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