SPONSORED FEATURE


ACW: To what extent does United Cargo rely on interline partnerships or ground logistics providers


to serve


destinations in the Americas where it has no direct presence? Interline partnerships and ground trucking solutions are critical for our extended reach. They enable us to provide seamless end-to-end solutions in markets where direct air service isn’t viable. These relationships help us maintain service continuity and customer trust in areas where we have no footprint. We monitor and audit these partnerships to ensure service levels and cargo integrity meet United’s operational standards.


ACW: What kinds of cargo products or industries such as pharmaceuticals, perishables, aerospace are driving demand in the Americas, and how is United Cargo evolving its offerings to support them? Pharma, perishables (fruits,


flowers, seafood), and industrial goods


(including aerospace components) are key demand drivers. United Cargo continues to invest in temperature-controlled handling (TempControl), express products, and vertical-specific solutions like LifeGuard for medical shipments. We’re also enhancing training and SOPs at key stations to ensure product integrity, especially for time- and temperature-sensitive cargo. As sectors evolve, we remain agile in launching new service tiers and certification programs that address specific compliance needs.


ACW: Are there any strategic partnerships with Latin American or


regional carriers improve transit underserved markets while maintaining


times, and offer access to quality


and that United Cargo is


exploring to expand its footprint or streamline operations? We continuously evaluate strategic collaborations with regional carriers and ground handlers to complement our network. These partnerships can enhance capacity,


compliance


standards. In addition, we’re exploring shared warehousing and joint interline solutions with regional players to streamline connectivity and reduce transit bottlenecks. We aim to create mutually beneficial relationships that support regional resilience and growth.


ACW: How is United leveraging digital platforms and cargo tracking technologies to improve customer experience and operational visibility across the Americas? We’ve launched a redesigned cargo booking tool and integrated real-time tracking capabilities using APIs and IoT solutions. Our goal is to provide full shipment transparency, proactive alerts, and self-service tools that meet the expectations of modern cargo customers. This is especially valuable in complex geographies like Latin America, where multi-leg journeys and intermodal moves are common. We continue to invest in predictive analytics and mobile-enabled solutions to give customers more control and insight throughout the shipment lifecycle.


ACW: How is United Cargo addressing the growing demand for sustainable shipping solutions in the Americas, particularly for large enterprise customers with ESG mandates? United Cargo offers sustainable aviation fuel (SAF) purchase options for


customers and has incorporated sustainability as a pillar in our go-forward strategy. We’re also evaluating greener ground handling practices and providing ESG-aligned reporting for our enterprise partners. In addition, we’re actively involved in industry efforts to standardise carbon accounting for air freight and are committed to IATA’s sustainability frameworks. Our aim is to provide practical, transparent tools that help customers meet their climate goals without compromising on reliability.


ACW: What impact are regional climate events, such as hurricanes, wildfires and so on having on cargo reliability and contingency planning in the Americas? Extreme weather events impact routing and ground handling. We’ve enhanced our contingency protocols, diversified our


routing options,


and improved communication with customers to maintain reliability. Our network planning includes seasonal forecasting and risk assessments to proactively reposition capacity or reroute shipments as needed. Climate resilience is now a core consideration in both infrastructure investment and partner selection across the Americas. Our Latin America high altitude airports (BOG/UIO) are heavily


impacted by weather conditions, mainly due to reduced air density. During summers, high temperatures intensify this effect, even more our cargo payload.


restricting


ACW: How does cargo revenue performance in the Americas compare to United Cargo’s global performance, and what are the most profitable routes or hubs in this region? The Americas is a strong-performing region for United Cargo, particularly US-Mexico and US-Brazil lanes. Hubs like Houston (IAH) and Chicago (ORD) play a crucial role in connecting North and South America and have been consistent contributors to cargo revenue. While transpacific lanes remain high-yield globally, Latin America presents stable growth potential and diversification benefits. We continue to monitor performance by lane to optimise capacity and maximise profitability.


ACW: Are there any infrastructure investments or hub enhancements underway in key US or Latin American airports to support cargo operations or volume growth? Yes, we are investing in cargo infrastructure enhancements at key US hubs such as IAH and ORD to support automation, handling efficiency, and cold-chain capabilities. In Latin America, we work closely with airport authorities and partners to ensure capacity and compliance as demand grows. We’re upgrading IT systems, dock processes, and warehouse designs to future-proof our operations. These investments are aimed at improving throughput, reducing dwell times, and better supporting specialised cargo handling. This include ongoing GRU Airport Cargo (São Paulo/Guarulhos International Airport, Brazil) enhancements,


focused


on expanding and improving cargo warehouse to enhance capacity and efficiency. LIM Airport (Jorge Chávez International Airport, Lima) – our GHA Talma invested over $30 million to enhance and modernise their ramp and cargo operations at Lima’s new airport. This includes a new Cargo platform for freighters, new Cargo transit area to meet the demands of the new airport, and new equipment (motorised, non-motorised and technology).


5 “We’ve


launched a redesigned


cargo booking tool and


integrated real-time tracking


capabilities


using APIs and IoT solutions.”


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