Shorebased Centres
RYA online courses RYA online courses are run through the RYA Interactive website. Centres offering this form of training must first hold recognition as an RYA Recognised Training Centre (RTC) for practical or classroom-based shorebased courses, depending on the online courses to be offered.
The RYA does not grant recognition for an RTC to deliver solely RYA online courses.
RGN D3 D3.1 Management of courses and tests
The amount of correctly qualified instructional help available to students must be scalable to cope with the maximum student numbers that can be accepted by the centre. The centre is responsible for informing the RYA if they have reached capacity and can accept no further students. The centre is also responsible for advising when student enrolments can recommence.
There must be a nominated, appropriately qualified Chief Instructor for each course offered through RYA Interactive. The role of Chief Instructor may not be held by the same person at more than one RYA Interactive training centre, although they may act as Chief Instructor for multiple disciplines in any one centre. Chief Instructors are responsible for the level and quality of tutorial support provided by the centre. The Principal remains accountable for the overall management and delivery of RYA Interactive courses.
Clearly defined avenues of communication must be available between the student and the centre. A system should be in place to ensure requests for support are directed to an appropriate person for either administrative or tutorial support. Due to the nature of online training, students will continue to require support regardless of the operational status of the centre, i.e. extended periods of absence by key staff must be covered by a suitably qualified instructor. It is expected that students will receive a response within eight business hours.
RTCs must have their own website and have technical support staff reasonably competent in the operation of web-based content on a variety of devices, and familiar with the administration of Interactive courses in order to offer basic technical support to their students. The advice available from the RYA to training centres should be referred to and the recommended solutions attempted before referring students to the RYA. This technical support may be provided by non- instructional staff.
Promotional and booking information must include:
• Trading terms and conditions including a cancellation policy, a provision as to the maximum course completion period and a complaints procedure. It is suggested that the maximum course- completion period is no longer than 18 months from the date of purchase.
• Suitable guidance to ensure that students are enrolled on a course or test suitable for their needs and current level of knowledge.
• Guidelines as to the pace of the course or test and the overall commitment including timings.
Issued 12/07/2023. Information correct at time of publication. 111
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