COVER STORY
which are suitable for areas subject to limited movement and vibration, and are ideal for demanding installations, large- format tiles, and high-traffic areas’.
The two tile adhesives are complemented by Setcrete Rapid Flex Tile Grout, a flexible, polymer modified cementitious tile grout that is suitable both for floors and walls.
Rapid Flex Tile Grout is also efflorescence-free, mould- resistant and is easy to apply and wash off, delivering full, functional and aesthetically pleasing joints. Conforming to BS EN13888, the grout is classed as an ‘improved cement grout’, with low water absorption and high abrasion resistance.
As with Setcrete’s entire range, users of the new tile adhesives and grout can access expert technical support from the Setcrete Technical Services Team, including advice about applications, substrate suitability and subfloor preparation. If customers encounter an unusual situation on site and need expert assessment and advice, Setcrete can arrange for a member of the technical team to visit the site and provide recommendations of how best to proceed.
For a faster assessment, the technical team can use video calls with customers to provide an instant diagnosis.
Setcrete Rapid S1 and Standard S1 tile adhesives and Rapid Flex tile grout are available through builders’ merchants across the UK. A merchant locator tool is available on the Setcrete website.
SETCRETE STANDARD S1 TILE ADHESIVE Extended open time of 40 minutes Pot life: 4 hours Set and ready to grout from 16 hours Supplied in 20kg lined paper sacks Colours: White and Grey Conforms to BS EN12004 – C2 TE S1
SUPERB PRODUCTS, OUTSTANDING SUPPORT
As well as lauding the outstanding product quality, performance and consistency of the new tile adhesives and grout, Michael Hoe is keen to emphasise the customer service that is a hallmark of Setcrete’s operation. “First and foremost, it’s essential that products are always available in stock when customers want to purchase them,” he said. “We have lorries making deliveries across the UK every day to ensure stock arrives promptly to order. We have an explicit three-day delivery promise from receipt of an order to any merchant in the UK, but will often deliver next day or within 48 hours.
“And when it comes to end user customer support, Setcrete’s reputation is second to none. The company’s entire ethos is based on customer satisfaction, whether that is the quality and performance of our products, helpful technical support and expert advice.”
https://setcrete.co.uk
SETCRETE RAPID FLEX TILE GROUT 40 minute working time Setting time: 4 hours Supplied in 3kg lined paper sacks Colours: White and Slate Grey Conforms to BS EN13888 – CG2 WA
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