THE FACILITIES EVENT 2018


Henry Mossop Proxyclick


Oliver Heath Proxyclick


So, where are we right now and to what extent is this already happening in the industry?


Henry went on to say that whilst we might not be welcoming corporate guests via high speed rail, driverless cars or smart motorways just yet, integrated, smart experiences, are the future: “Suppliers and the FM industry at large are working towards a frictionless and enjoyable visitor process. Soon, smart technologies will recognise your car as you pull into the car park, the access control is opened for you as you get to the gate, you enter the elevator to the right floor, you can access the Wi-Fi and social robot takes you to the right meeting room where your favorite drink and your host is waiting for you – everything taken care of in an integrated, smart way,” he commented.


On the health and wellbeing front, C-J said: “We’re on a cusp of something really exciting with FM, and that’s because the whole working world is moving in the same direction. There is such a big focus on how companies can look after their people. Businesses across the globe are now actively considering how to make their workplaces exciting and unique; and health and wellbeing plays a massive part in this pursuit.”


However, things must change for this happen. Citing the latest Leesman research, which finds nearly half of workplaces in the UK are not fit for purpose, with only 57% of employees stating that the design of their office allows them to work productively, C-J explained: “Companies that work closely with their FM providers can often join forces to resolve such issues. A successful partnership requires buy-in from both parties and a client’s willingness to engage with such conversation carries with it the potential to deliver an effective solution. This, in turn, can have a dramatic effect on employee engagement and productivity. I think we will see a continue in the shift towards this line of thinking, because there’s much more awareness about the impact quality FM provision can have on productivity.”


www.tomorrowsfm.com


C-J Green Servest


Geoff Prudence Servest


So, what is the group’s one strongest piece of advice to the FM industry to ensure it is firmly on the radar of UK plc?


Geoff: “Stop talking to ourselves and trying to redefine FM. Drive improvements for the customer’s core business and raise the profile that way, not this perpetual seat at the boardroom claim!”


C-J: “FM has always been focused on people, of course; but over the past few years it seems that has become even more apparent. FM is merging somewhat into more of a HR role, with the rise of remote working, smart buildings and more connected spaces thanks to the Internet of Things. Consequently, FMs must ensure they are as personable and accessible as possible in their approach to their work as they step more into the limelight. Collaboration has to be a two-way process; FMs need to be able to work with clients in order to come up with ideas together. You can’t collaborate at someone. FM providers have expertise in FM, and clients have expertise in their business remits so both parties must listen and resist the urge to negatively influence each other.”


Henry: “Whilst not directly linked to workplace productivity, ensuring your company’s front of house is compliant ahead of the General Data Protection Regulation (GDPR) ahead of the May deadline is a must. Whether you’re upgrading or procuring new proptech such as a visitor management system, make sure it complies with the GDPR. With data breaches potentially costing businesses as much as €20m or 4% of their company's annual global turnover, FMs cannot afford a ‘chink in the chain’ when it comes to ‘front of house’ operations and visitor data security.”


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