to adapt. Those small and medium- sized contractors that haven’t already embraced digital will need to move quickly to maximise the potential.

As well as changing the hours, or staggering shifts for employees, there will also have to be huge changes applied around cleaning of premises. Most notably, increasing the frequency of general cleaning will be paramount, as well as the introduction of PPE for all employees who require it. Deep cleaning will be required to be increased as standard, with regular disinfecting of shared areas. High traffic contact zones, such as handles, bathrooms, desks and chairs will need wiping down with an antibacterial cleaner frequently throughout the day. If you never saw your office cleaners prior to the pandemic, you will definitely see them as the UK re- opens, they will be in high demand at all hours of the day and night.

I think we’ll see a shift towards an Uber-style economy within the FM space. We’ve recently added a flexible talent pool to our workforce management hub. EziTalent is an app- based temporary ‘labour as a service’ staffing solution which allows workers to find flexible temporary work opportunities with large corporates operating in traditional, regulated industries.

The solution uses data and automation to solve complex tasks that large traditional labour providers handle on a day-to-day basis. Key tasks such as payroll management, background checking and license checking, company- worker matching and performance management are automated for both companies and employees seeking permanent and temporary contracts. FM providers can tap into the app if they have a requirement for additional cleans or special cleans, or a new contract win.

Rather than going through a normal recruitment or a TUPE process, they broadcast these shifts or contract requirements out to the talent pool and the solution itself matches and presents available shifts to cleaners that are subscribed to the service of shifts, pay rates and location, on a first come, first served basis. The cleaning operatives can obviously then pick up additional shifts across multiple sites across a range of potential employers. This drive towards flexible working will involve the need for an agile cleaning workforce, working across multiple sites and multiple employers. It could be a game-changer for the sector.

The core solution is the time and attendance functionality of cleaners at site. Data is captured electronically in real-time and then compared to the budgeted hours for analysis. This data is used in one system to streamline payroll and even provide critical payment advances.

Externally it’s used for invoice generation or KPI analysis. Paper-based timesheets should become a thing of the past just like cash, as no-one wants to touch anything at the post-pandemic workplace.

Stricter onboarding procedures are easy to implement. Increased health and safety and risk assessments will be a primary part of the onboarding process and it will include new ways of working and more detailed onboarding processes, such as PPE, work-zones, contamination and stricter cleaning procedures frequencies.

Our EziOnboard solution, allows managers working out in the field to gather all the necessary employment-related data that’s required. That includes: proof of identity, proof of address, right to work, visa status, personal details, bank and pension details, in order for salaries to be processed. And, in real-time, that data is transmitted to the relevant department, so that cleaner is onboarded quickly. They’re covered under the necessary public liability insurances and the cleaner is provided links, through either SMS or email, to employment contracts or induction processes or training manuals.

Those cleaning contractors that have already embraced this time and attendance technology and have integrated it across the employee life cycle are going to find it a lot easier to pick back up and manage this new way of working. Ezitracker allows for the full employee journey from Onboarding to Pay. With a multitude of methods for capturing data to a variety of ways of interpreting it, all from a single EziHub.

Download: A Cleaning Contractor’s Guide to Workforce Management Technology TOMORROW’S FM | 41

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