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POST PANDEMIC: MOVING FORWARDS THE KEY TO FLEXIBILITY


As offices, retail establishments and leisure facilities begin to reopen post-lockdown, how can cleaning contractors use technology to adapt to the new working environment? Christian Berenger, Managing Director of Ezitracker Workforce Management, looks at how flexibility powered by technology and people will be critical for cleaning service providers.


With the recent announcements on easing of lockdown, facilities that are set to reopen are going to require more frequent, deeper cleans and stricter cleaning procedures. Cleaning providers will have to become more accountable and this is going to involve effective management of technology and people.


In real terms, we are expecting a significant shift in the way that people work in conventional white-collar office spaces. We are predicting a change in contracting terms because of social distancing measures that are likely to be in force for some time; and a broader awareness of hygiene standards and cleaning regimes. With more people working from home, there will be a knock-on effect with the number of cleaners required, but also opportunities to increase the frequency of cleans across multiple clients’ sites.


A shift to more flexible working will involve cleaners working across more sites than ever before. Time and attendance technology and integrated workforce


40 | TOMORROW’S FM


management technology will facilitate this change. Employers will need to prove to employees that extra measures are in place to keep them safe as they return to work and cleaning contractors employing remote workforces will have a greater need to provide detailed evidence of contract compliance and service provision.


Most cleaning contractors are involved with all stages of the employee lifecycle: recruitment, onboarding, development, retention, and exit. Multiply this by the number of employees processed, and the day-to-day people management process is a complex task. An integrated workforce management system goes beyond just time and attendance monitoring. It will take care of the data and analytics, allowing managers to measure employee experiences at every stage of the employee lifecycle and establish benchmarks to measure future performance. It will also enable cleaning contractors to adapt their service provision and procedures in these unprecedented times. There is no doubt that hygiene in facilities is becoming a critical element in the combat and spread of the coronavirus. The FM sector will have


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