reporting of who has keys and equipment, when they have returned them and if there are any discrepancies in use.
Case example Kingston Hospital NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton.
To enhance staff operations, key management from the main reception area was highlighted as an issue impacting time and resources, where there was too great a reliance on manual processes including recording key locations on paper. This was a particular challenge out of hours.
A more automated and secure management solution was required, to provide security managers with instant accountability among staff of who had keys in their possession, enabling the smooth running of the hospital and excellent patient care across all its facilities.
Says Liam Topham, Security Manager at Kingston Hospital NHS Foundation Trust: “Hospitals such as Kingston present a complex security challenge. With 48 different buildings covering a large site, and many keys in operation, it was becoming a challenge for our already busy reception area to manage and ensure their safe return, especially at staff handovers.
“We needed a smarter solution, but one that was simple to operate and quick to respond, with no disruption to the hospital running. Traka presented standalone resources designed to meet the specific needs of the hospital with excellent technical support. The added security benefit is the audit control with alerts sent to our security teams if keys haven’t been returned. The cabinet has been well received and staff are pleased with the saved time.”
Kingston Hospital has installed Traka’s intelligent key cabinet, with accommodation for 50 keys to operate across
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the hospital. With specialist software allowing for central management control, a full audit trail is available of all key transactions. This has already saved the reception area time and resources allocated to key management, allowing more focus on patient experience.
Navigating the complexities In summary, FMs currently face a multitude of conflicting challenges when it comes to supporting the essential security on a hospital site.
Striking a delicate balance, any security installation must seamlessly integrate without disrupting daily operations or impeding access to critical areas housing medical equipment, pharmaceuticals, or sensitive zones.
What Kingston Hospital demonstrates is how hospitals and healthcare facilities can benefit from more intelligent key and equipment management solutions across any existing site. And how they can help to achieve great levels of control and monitoring, even in challenging environments.
Facilities managers must ensure that their new healthcare facilities are flexible enough to accommodate new technologies, while still meeting familiar requirements for energy efficiency, code compliance, and patient/staff comfort, plus new demands for resilience.
This is not only to improve security but also to enhance communications, operations and workflow. The audit trail capability adds to better management of credentials whilst ensuring they all remain on site. And this all combines to operate 24/7/365 for the ongoing benefit, safety and security of all staff, patients and visitors.
www.traka.com/global/en/solutions/sectors/healthcare TOMORROW’S FM | 35
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