FM & TECHNOLOGY
about this, Richardson is quick to point out the criticism is often completely unjustified. The increasing pressure businesses are under to safeguard and provide accountability for their workforce and ensuring staff are on-site as planned is more critical than ever. “I can see why people would say it’s big brother. I would disagree. When you hear the big brother argument, there’s probably been a lack of change management explaining what this means to the business and how we’re protecting the staff to ensure we’re paying correctly.
“We’re getting a good balance, we’re ensuring the right number of breaks during the day, but also the right amount of downtime between shifts. All of that is really important. I see the technology as a means of protecting the staff and protecting the business,” Richardson continued.
From administrative to analytical Prince’s passion for how much the technology is enhancing managers’ working practices and enabling them to move from reactive to proactive processes is evident. “We can communicate with the hospital that an employee is absent, along with our plan to rectify the situation, well before the absence becomes a problem.”
“We’re able to monitor and analyse up-to-the-moment data on the very simplest of things – like knowing who is on-site, right up to the more complex people management information. Kronos has enabled us to manage in the moment, from a single place with a single view,” she said.
This enthusiasm for the benefits of analytics is synonymous with service industry views as a whole. In recent years, the role of management solutions has witnessed a paradigm shift from the administrative to the analytical; there is now a much greater focus on gathering
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and analysing data to provide strategic insight into the strengths (and weaknesses) of the workforce, to ascertain where modifications are needed and to positively influence profit margins.
In Sodexo’s case, targets that they set before the implementation have been smashed and cost efficiencies have been delivered in a multitude of ways. The new scheduling software has reduced premium rate overtime by more than £44,000 a year, a reduction of 14.34%. In retail alone, a £60,000 (6.11%) saving has been achieved through better scheduling. Because they are no longer manually allocating tasks, managers are saving more than three hours a week (the equivalent of two full time employees). Perhaps most substantially, accurate recording of staff hours has reduced the number of invoices from contractors from 250 to around 15 per week, equating to a 94% reduction in processing.
Prince concluded: “We bought Kronos for operators not for financers. We bought it for managers to be able to better manage their frontline team. We didn’t want the finance team to own it, we didn’t want the HR department to own it, because in the service industry you’re always in danger of silos.
“Workforce management software covers such a large area. It covers HR, finance, service delivery. We can see what we’re doing and when we’re doing it and that is invaluable in the service industry because it’s far better to show the client your pants are down before the client catches you.”
https://uk.sodexo.com/
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