FEATURE


believe that there is a career for them in the industry, it is difficult to retain them.


Talent management can support the entire employee lifecycle to ensure upskilling and development for staff at all levels. Close performance monitoring through the appraisal process can help to nurture existing and upcoming talent, while performance recognition is also important, including long service awards.


Progression does not have to be linear either. It can be sideways, allowing an individual who has worked in one department to move across to another. Internships are one way of helping staff understand other departments and show that one day, if they get their qualifications, the opportunities are there.


It is clear that offering stability and progression through extensive training is powerful in creating not just a loyal workforce but happy clients as well. Samsic has developed site-specific training as well as having two BICSc accredited training centres, plus a Learning Management System (LMS) that provides bespoke site-based, contract specific, training courses for staff to complete at their desk or on mobile devices.


There are around 900 individual courses which can also be turned into training or management development plans. Mentorship programs also have a part to play and new hires can gain a lot from experienced employees who can provide guidance, support, and insights into career development.


By creating career support, people have access to up- skilling programmes, step-up programmes, training and management programmes. People may join as a front-line operative but the opportunities are there to progress.


Creating the right work environment is also important. Strong HR, supporting equal opportunities, providing competitive compensation packages, induction courses, appraisals, staff nomination reward programmes, as well as prioritising wellbeing, mental health support and career advancement programmes all have a role to play, along with salary access schemes, such as Wagestream, and being an Accredited Living Wage Employer. Together, such actions can increase staff morale, performance, and retention, while reducing absenteeism.


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Offering more money or more holidays can have instant appeal, but it is limited. Investing in training and development whilst offering financial and wellbeing support is often more effective when it comes to retention.


Flexibility is also important. In speaking to our own staff post-Covid, it became clear that they preferred a healthy balance between working from home and in the office, with the benefits the latter brings for wellbeing and camaraderie, especially for office staff. Social events are now back on the calendar.


When it comes to job roles, adopting a flexible approach can provide essential staff support. If we have two or three jobs in the same area and people are willing to travel, we’ll put them together to create a full-time package that suits their needs with full-time hours.


It is also important for a company not to rest on its laurels. One way to ensure continuous improvement and understanding is to conduct surveys in order to gather data. It means a company can understand its people better and react if something needs to change.


Such an exercise can reveal staff sentiment and one such survey for us highlighted a need for improved communication at all levels. We responded by creating Samsic One which allows two-way talk. It helps to promote best practice and encourages people to become invested in the business knowing that they are being heard. It is a way of treating employees as people, not just a number.


Candidates also need to be a good cultural fit. It may seem like a buzzword, but it is becoming more and more important for applicants, as they look for a place where they know they will feel welcome, can express their views, be understood and allowed to communicate.


Making people feel like they belong and have a role to play in a setting where they are cared for and nurtured can not only inspire loyalty but promote a sense of pride in their work and the company.


Emphasising collaboration, teamwork and shared responsibility is crucial in creating a family-like atmosphere where individuals feel valued, supported and connected throughout the business.


www.samsic.uk TOMORROW’S FM | 47


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